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- Tasks: Support Linux servers and Mac systems while providing expert technical assistance.
- Company: Join a prestigious institution with a rich cultural heritage and digital archive.
- Benefits: Enjoy 25 days annual leave, exceptional pension contributions, and free museum access.
- Why this job: Work in a unique environment blending history and cutting-edge technology with career growth opportunities.
- Qualifications: 4+ years in technical support, experience with Linux and Mac systems, strong customer skills.
- Other info: Opportunity to work with AI technologies and gain experience with Microsoft Intune.
The predicted salary is between 28800 - 48000 £ per year.
Job Description
Systems Support (Linux/MacOS)
Location: London, SE11
Work Arrangement: On-premises
An exceptional career opportunity awaits you to join a prestigious national institution renowned for its historical significance and cultural impact. This organisation houses an extensive digital archive and has recently upgraded its IT infrastructure to support its forward-thinking mission. The role offers a unique chance to work in a culturally significant environment, supporting critical digital assets while maintaining essential Linux and Mac systems across multiple UK locations.
Systems Support (Linux/MacOS) Key Skills:
We seek individuals with strong technical support experience, particularly in Linux server environments and Apple Mac systems. We are keen to connect with Linux support specialists, technical support engineers, Mac enthusiasts (professionally or with strong personal experience), 1st, 2nd line or 3rd line support professionals, and other IT specialists comfortable working across multiple operating systems.
To excel in this position, you must possess many of the following:
- At least 4 years of proven experience in team working within a multi-faceted technical environment
- Professional experience supporting Linux operating systems (2nd line or 3rd line level)
- Apple Mac support and administration experience (professional or strong personal experience)
- Excellent customer relationship skills with the ability to work calmly under pressure
- Experience with command-line tools, bash scripting, and automation
- Knowledge of system monitoring, patching, and lifecycle management.
- Problem management experience and data networking support skills
- Deployment and installation of software updates and patches on both Linux and MacOS.
All applicants must reside in the UK, have good English communication skills, and have the right to work in the UK.
About the Systems Support (Linux/MacOS) position:
You will be a crucial IT and AV Services team member tasked with supporting a dual environment of Linux servers and Mac systems. This role combines project work with responsive support duties across multiple locations.
Responsibilities include:
- Providing expert technical support for Linux servers and approximately 40-45 Mac systems for high-profile clients
- Administering Linux systems using command-line tools, cron jobs, package managers, shell scripting, and logging
- Managing the deployment and administration of Mac devices via Microsoft Intune
- Ensuring timely patching and lifecycle management of the Mac estate to maintain security standards
- Delivering first, second, and third-line support for Mac and Linux systems
- Troubleshooting and resolving technical issues for users across the organisation
- Creating and maintaining comprehensive system documentation
- Supporting and administering the Digital Asset Management System (DAMS)
- Assisting with the implementation of new technologies, including AI chatbots
This role offers exceptional career development opportunities. You'll gain valuable experience with Microsoft Intune for device management, even if you're new to this platform. You'll also have the chance to work with cutting-edge AI technologies, helping to integrate chatbots into the service desk environment. This blend of historical significance and technological innovation creates a stimulating environment with varied and challenging responsibilities that will enhance your technical portfolio and boost your future career prospects.
Salary and Benefits:
Salary: To £40,000
Work Arrangement: On-premises
Benefits Include:
- 25 days annual leave (increasing to 30 after 5 years) plus public holidays
- Exceptional pension contributions between 16.7%-24.3%
- Interest-free season ticket loans after three months of service
- Free access to partner museum exhibitions
- Continuous professional development opportunities
- Enhanced maternity and paternity benefits linked to length of service
- Childcare vouchers
- Benenden Healthcare Society membership (subject to terms & conditions)
- Access to The Charity for Civil Servants
- Ride 2 Work Scheme
For more information on this Systems Support (Linux/MacOS) position, please contact us to discuss.
Our client welcomes everyone. They celebrate differences and encourage all qualified candidates to apply and be themselves at work.
Systems Support Engineer employer: 1399721
Contact Detail:
1399721 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Support Engineer
✨Tip Number 1
Familiarize yourself with the specific Linux distributions and MacOS versions that the organization uses. This knowledge will not only help you during the interview but also demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 2
Brush up on your command-line skills and scripting abilities, especially in bash. Being able to showcase your proficiency in these areas can set you apart from other candidates and show that you're ready to tackle the technical challenges of the job.
✨Tip Number 3
Prepare to discuss your experience with customer support scenarios. Highlight specific examples where you've successfully resolved issues under pressure, as excellent customer relationship skills are crucial for this position.
✨Tip Number 4
Research the organization's digital archive and its cultural significance. Understanding their mission and how your role contributes to it can help you articulate your passion for the position and align your values with theirs during the interview.
We think you need these skills to ace Systems Support Engineer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Systems Support Engineer position. Make sure you understand the key skills and responsibilities required, especially regarding Linux and Mac systems.
Highlight Relevant Experience: In your CV and cover letter, emphasize your technical support experience, particularly with Linux servers and Apple Mac systems. Provide specific examples of your work in these areas to demonstrate your expertise.
Showcase Problem-Solving Skills: Since the role involves troubleshooting and resolving technical issues, include examples of how you've successfully managed problems in previous positions. Highlight your experience with command-line tools, bash scripting, and system monitoring.
Tailor Your Application: Customize your application materials to reflect the language and values of the organization. Use keywords from the job description to align your skills and experiences with what they are looking for in a candidate.
How to prepare for a job interview at 1399721
✨Show Your Technical Expertise
Be prepared to discuss your experience with Linux and Mac systems in detail. Highlight specific projects or challenges you've faced, and how you resolved them using command-line tools or scripting.
✨Demonstrate Problem-Solving Skills
Expect scenario-based questions that assess your troubleshooting abilities. Practice explaining your thought process when diagnosing and resolving technical issues, especially in a multi-faceted environment.
✨Highlight Customer Relationship Skills
Since the role involves supporting high-profile clients, emphasize your ability to maintain calm under pressure and communicate effectively. Share examples of how you've successfully managed client relationships in past roles.
✨Familiarize Yourself with Microsoft Intune
Even if you're new to Microsoft Intune, showing a willingness to learn and adapt is crucial. Research its functionalities and be ready to discuss how you would approach device management within the context of this role.
