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- Tasks: Support Linux servers and Mac systems while troubleshooting technical issues.
- Company: Join a prestigious institution with a rich cultural heritage and digital archive.
- Benefits: Enjoy 25 days annual leave, exceptional pension contributions, and free museum access.
- Why this job: Work in a dynamic environment blending history and cutting-edge technology.
- Qualifications: 4+ years in technical support, experience with Linux and Mac systems required.
- Other info: Opportunity for career development and exposure to AI technologies.
The predicted salary is between 24000 - 40000 £ per year.
An exceptional career opportunity awaits you to join a prestigious national institution renowned for its historical significance and cultural impact. This organisation houses an extensive digital archive and has recently upgraded its IT infrastructure to support its forward-thinking mission. The role offers a unique chance to work in a culturally significant environment, supporting critical digital assets while maintaining essential Linux and Mac systems across multiple UK locations.
Key Skills:
- Strong technical support experience, particularly in Linux Machine/Server environments and Apple Mac systems.
- At least 4 years of proven experience in team working within a multi-faceted technical environment.
- Professional experience supporting Linux operating systems (2nd line or 3rd line level).
- Apple Mac support and administration experience (professional or strong personal experience).
- Excellent customer relationship skills with the ability to work calmly under pressure.
- Experience with command-line tools, bash scripting, and automation.
- Knowledge of system monitoring, patching, and lifecycle management.
- Problem management experience and data networking support skills.
- Deployment and installation of software updates and patches on both Linux and MacOS.
All applicants must reside in the UK, have good English communication skills, and have the right to work in the UK.
About the Position:
You will be a crucial IT and AV Services team member tasked with supporting a dual environment of Linux servers and Mac systems. This role combines project work with responsive support duties across multiple locations.
Responsibilities include:
- Providing expert technical support for Linux servers and approximately 40-45 Mac systems for high-profile clients.
- Administering Linux systems using command-line tools, cron jobs, package managers, shell scripting, and logging.
- Managing the deployment and administration of Mac devices via Microsoft Intune.
- Ensuring timely patching and lifecycle management of the Mac estate to maintain security standards.
- Delivering first, second, and third-line support for Mac and Linux systems.
- Troubleshooting and resolving technical issues for users across the organisation.
- Creating and maintaining comprehensive system documentation.
- Supporting and administering the Digital Asset Management System (DAMS).
- Assisting with the implementation of new technologies, including AI chatbots.
This role offers exceptional career development opportunities. You will gain valuable experience with Microsoft Intune for device management, even if you are new to this platform. You will also have the chance to work with cutting-edge AI technologies, helping to integrate chatbots into the service desk environment. This blend of historical significance and technological innovation creates a stimulating environment with varied and challenging responsibilities that will enhance your technical portfolio and boost your future career prospects.
Salary and Benefits:
- Salary: Up to £40,000
- 25 days annual leave (increasing to 30 after 5 years) plus public holidays.
- Exceptional pension contributions between 16.7%-24.3%.
- Interest-free season ticket loans after three months of service.
- Free access to partner museum exhibitions.
- Continuous professional development opportunities.
- Enhanced maternity and paternity benefits linked to length of service.
- Childcare vouchers.
- Benenden Healthcare Society membership (subject to terms & conditions).
- Access to The Charity for Civil Servants.
- Ride 2 Work Scheme.
For more information on this position, please contact us to discuss. Our client welcomes everyone. They celebrate differences and encourage all qualified candidates to apply and be themselves at work.
Linux Support Engineer employer: 1399721
Contact Detail:
1399721 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Linux Support Engineer
✨Tip Number 1
Familiarise yourself with the specific Linux distributions and MacOS versions that the organisation uses. This knowledge will not only help you during the interview but also demonstrate your proactive approach and genuine interest in the role.
✨Tip Number 2
Brush up on your command-line skills and scripting abilities, as these are crucial for the position. Consider working on small projects or contributing to open-source initiatives to showcase your technical prowess in a practical setting.
✨Tip Number 3
Network with professionals in the field by attending relevant tech meetups or online forums. Engaging with others can provide insights into the latest trends and challenges in Linux and Mac support, which could be beneficial during your application process.
✨Tip Number 4
Prepare to discuss your experience with customer relationship management. Since excellent customer service skills are essential for this role, think of examples where you've successfully resolved issues under pressure and how you maintained positive relationships with users.
We think you need these skills to ace Linux Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Linux and Mac systems. Include specific examples of your technical support roles, particularly any 2nd or 3rd line support experience, to demonstrate your suitability for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your ability to work under pressure. Mention your experience with command-line tools, bash scripting, and any relevant projects you've worked on that align with the job description.
Highlight Relevant Skills: In your application, emphasise your customer relationship skills and problem management experience. Be sure to mention your familiarity with system monitoring and lifecycle management, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a technical support role.
How to prepare for a job interview at 1399721
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Linux and Mac systems in detail. Highlight specific projects or challenges you've faced, and how you resolved them. This will demonstrate your technical expertise and problem-solving abilities.
✨Demonstrate Customer Service Skills
Since the role involves supporting high-profile clients, it's crucial to showcase your customer relationship skills. Share examples of how you've handled difficult situations or provided exceptional support in previous roles.
✨Familiarise Yourself with Command-Line Tools
Brush up on your command-line skills, as this role requires administering Linux systems using various tools. Be ready to discuss your experience with bash scripting and automation, as well as any relevant tools you've used.
✨Research the Organisation
Understand the cultural significance and mission of the institution you're applying to. Being knowledgeable about their digital archive and recent IT upgrades will show your genuine interest in the role and help you connect with the interviewers.
