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- Tasks: Provide top-notch IT support across multiple UK locations, resolving user issues and managing complex cases.
- Company: Join a prestigious institution dedicated to preserving and sharing impactful historical narratives.
- Benefits: Enjoy 25 days annual leave, exceptional pension contributions, and continuous professional development opportunities.
- Why this job: Be part of a passionate team using cutting-edge technology in a purpose-driven environment.
- Qualifications: 4+ years of IT support experience, strong customer service skills, and familiarity with Azure and Windows systems.
- Other info: This role offers a stimulating environment with varied responsibilities and the chance to make a global impact.
The predicted salary is between 28800 - 48000 £ per year.
Job Description
IT Senior Desktop Support
Location: London, SE11
Work Arrangement: On-premises
An exceptional career opportunity awaits you to join a prestigious national institution renowned for its historical significance and cultural impact.
This forward-thinking organisation offers a dynamic and inspiring work environment where your IT expertise will directly support the preservation and sharing of powerful historical narratives.
With substantial recent investments in digital infrastructure, you'll join a passionate team using cutting-edge technology across multiple UK sites. Your work will maintain vital systems supporting culturally significant projects with global impact – perfect for IT professionals seeking meaningful work in a purpose-driven environment.
IT Senior Desktop Support Key Skills:
We seek individuals with strong technical support knowledge, particularly in first and second-line support for hybrid environments involving Azure, on-premises infrastructure, and Windows systems. We are keen to connect with IT helpdesk specialists, desktop support engineers, IT service desk professionals, and others experienced in providing exceptional IT customer service.
To excel in this position, you must possess many of the following:
- 4+ years of proven experience working effectively within a multi-faceted technical environment
- Demonstrable experience of excellent customer relationship skills with a good "bedside manner."
- Experience providing customer support for networked user communities based on MS Windows.
- Experience managing complex support cases and acting as a Problem Manager.
- Ability to operate between Azure and on-premises environments, including AD and Intune.
- Experience with helpdesk systems (Ivanti experience would be advantageous).
- Capability in troubleshooting and diagnosing technical issues across various platforms.
- Experience supporting Windows desktop systems, laptops, and potentially Mac environments.
All applicants must have good English communication skills, reside in the UK, and have the right to work.
About the IT Senior Desktop Support position:
You will be a crucial IT and AV Services team member, responsible for delivering exceptional service desk support across multiple UK locations. This is a key technical position focused on maintaining and supporting vital IT systems that enable the organisation's important work.
Responsibilities include:
- Responding to user issues via phone, email, or chat and logging them into the ticketing system
- Providing expert technical knowledge on desktop operating systems, networks, and related technologies
- Managing complex support calls to successful resolution as a Problem Manager
- Supporting both Azure cloud and on-premises infrastructure
- Assisting with system monitoring, software updates, and security patching
- Developing and maintaining desktop system documentation to required standards
- Training users on IT systems and applications
- Introducing new technologies, including AI chatbots
- Deputising for the IT and AV Service Desktop Team Leader when required
This role promises a stimulating environment with varied and challenging responsibilities that directly support the organisation's mission to educate and inform the public about significant historical events.
Salary and Benefits:
Salary: To £40,000
Work Arrangement: On-premises
Benefits Include:
- 25 days annual leave (increasing to 30 after 5 years) plus public holidays
- Exceptional pension contributions between 16.7%-24.3% through the Civil Service Pension Scheme
- Interest-free season ticket loans after three months of service
- Free entry to partner museum exhibitions
- Continuous professional development opportunities
- Enhanced maternity and paternity benefits linked to length of service
- Childcare vouchers
- Benenden Healthcare Society membership (subject to terms & conditions)
- Access to The Charity for Civil Servants
- Ride 2 Work Scheme
For more information on this IT Senior Desktop Support position, please contact us to discuss.
Our client welcomes everyone. They celebrate differences and encourage everyone to join and be themselves at work.
IT Senior Desktop Support employer: 1399721
Contact Detail:
1399721 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Senior Desktop Support
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Azure, Active Directory, and Intune. Having hands-on experience or relevant certifications in these areas can significantly boost your chances of standing out.
✨Tip Number 2
Highlight your customer service skills during any interactions you have with the company. Since this role emphasizes excellent customer relationship skills, demonstrating your ability to communicate effectively and empathetically will be crucial.
✨Tip Number 3
Prepare for potential technical assessments by practicing troubleshooting scenarios related to desktop support and network issues. Being able to showcase your problem-solving skills in real-time can set you apart from other candidates.
✨Tip Number 4
Research the organization’s mission and recent projects to understand their cultural significance. This knowledge will not only help you tailor your conversations but also demonstrate your genuine interest in contributing to their important work.
We think you need these skills to ace IT Senior Desktop Support
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the IT Senior Desktop Support position. Make sure you understand the key skills and responsibilities required, as this will help you tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your 4+ years of experience in technical support, particularly in hybrid environments involving Azure and on-premises infrastructure. Use specific examples to demonstrate your problem management skills and customer service excellence.
Showcase Technical Skills: Clearly outline your technical skills related to desktop operating systems, networks, and troubleshooting. Mention any experience with helpdesk systems like Ivanti, as well as your ability to support both Windows and Mac environments.
Communicate Effectively: Since good English communication skills are essential, ensure that your application is well-written and free of errors. Use clear and concise language to convey your qualifications and enthusiasm for the role.
How to prepare for a job interview at 1399721
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Azure, on-premises infrastructure, and Windows systems. Highlight specific examples where you've successfully resolved complex technical issues, as this will demonstrate your capability in a multi-faceted technical environment.
✨Emphasize Customer Service Skills
Since the role requires excellent customer relationship skills, share instances where you've provided exceptional support. Discuss how you handle difficult situations and maintain a good 'bedside manner' when dealing with users.
✨Familiarize Yourself with Helpdesk Systems
If you have experience with helpdesk systems like Ivanti, make sure to mention it. If not, familiarize yourself with common helpdesk practices and be ready to discuss how you would approach ticket management and problem resolution.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting abilities. Practice articulating your thought process when diagnosing technical issues across various platforms, as this will showcase your analytical skills and problem-solving approach.
