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For Companies At a Glance
- Tasks: Be the go-to person for tech support, helping users with O365 and Windows issues.
- Company: Join a dynamic team focused on delivering top-notch IT support.
- Benefits: Enjoy a 3-month contract with potential for growth and hands-on experience.
- Why this job: Gain valuable skills while making a real impact in user support and onboarding.
- Qualifications: Experience in service desk roles and knowledge of Windows 10/11 and O365 is a plus.
- Other info: Opportunity to collaborate with the infrastructure team on exciting network projects.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Service Desk Analyst
3 Month contract, technical skills covering O365, Windows 10/11 focusing on supporting users and being the first point of contact for all issues, raising tickets and seeing through to close.
The team also deal with setting up and onboarding new users, supporting them with IT issues as well as ordering new equipment from suppliers and configuring to company specifications. There will also potentially be the opportunity to work with the infrastructure team on network issues.
Required Skills and Experience:
- Previous experience of working on a service desk support users and senior management.
- Experience of Windows 10/11 Desktop Operating Systems, O365 and Azure
- Knowledge of networks including WIFI, Switching, Routing, Firewalls and security products an advantage.
- Strong customer service practices.
- Any industry certification such as CompTIA preferred but not essential.
Service Desk Analyst employer: 1379412
Contact Detail:
1379412 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Make sure to familiarize yourself with the latest features and updates of O365 and Windows 10/11. Being able to discuss these in detail during your interview will show that you're proactive and knowledgeable about the tools you'll be supporting.
✨Tip Number 2
Brush up on your customer service skills! Since you'll be the first point of contact for users, demonstrating strong communication and problem-solving abilities is crucial. Practice scenarios where you can showcase your ability to handle difficult situations with empathy.
✨Tip Number 3
If you have any experience with network issues, make sure to highlight that. Even if it's not a primary focus of the role, showing that you have a basic understanding of networking concepts like switching and routing can set you apart from other candidates.
✨Tip Number 4
Consider obtaining relevant certifications like CompTIA if you haven't already. While it's not essential, having industry-recognized credentials can enhance your profile and demonstrate your commitment to professional development.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in service desk roles. Detail your familiarity with Windows 10/11, O365, and any relevant certifications like CompTIA. This will show that you have the technical skills needed for the job.
Showcase Customer Service Skills: Since strong customer service practices are essential for this role, include specific examples of how you've successfully supported users in the past. Mention any situations where you resolved issues effectively or improved user satisfaction.
Detail Technical Knowledge: Include any knowledge you have about networks, such as WIFI, switching, routing, and firewalls. Even if it's not a primary focus of the role, demonstrating this knowledge can set you apart from other candidates.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job posting to ensure your application resonates with the hiring team and highlights your fit for the position.
How to prepare for a job interview at 1379412
✨Showcase Your Technical Skills
Be prepared to discuss your experience with O365, Windows 10/11, and any relevant network knowledge. Highlight specific examples of how you've supported users in the past and resolved technical issues.
✨Demonstrate Strong Customer Service
Since this role involves direct interaction with users, emphasize your customer service skills. Share instances where you went above and beyond to assist a user or resolve a problem efficiently.
✨Familiarize Yourself with Ticketing Systems
Understand the ticketing process and be ready to explain how you would manage and prioritize tickets. Mention any previous experience with ticketing systems to show your readiness for the role.
✨Prepare for Team Collaboration
This position may involve working with the infrastructure team. Be ready to discuss how you collaborate with other teams and share your approach to teamwork, especially in resolving complex issues.
