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For Companies At a Glance
- Tasks: Provide IT support for Windows 10/11 and Office365 across the business.
- Company: Join a dynamic team in Dartford focused on user support and technology solutions.
- Benefits: Flexible working hours and potential for limited international travel.
- Why this job: Great opportunity to enhance your tech skills in a supportive environment with diverse interactions.
- Qualifications: Experience in desktop/laptop support, Windows OS, and basic networking is essential.
- Other info: A UK Driving License is required for occasional travel to other sites.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
IT Support Analyst 1st 2nd Line
We are looking for an experienced Windows 10/11, Office365 support professional for one of our clients based in Dartford.They are in need for someone to join their team providing support to their users across the business covering Windows, Office365 and basic networking across desktops, laptops, mobile set-up and anything else user related.
The role will suit someone who has experience of working within a Service Desk that is looking for a challenge within a larger environment with the following skills and experience:
- Strong understanding of Desktop / Laptop support, including installation of hardware.
- Strong understanding of Windows Desktop Operating Systems, including Office 365
- Basic understanding of networking technologies.
- Any knowledge of Windows Server, Service Now, ITIL all beneficial.
- Excellent communication skills as you will be interacting with junior staff through to senior management and board level.
- Possess a UK Driving License as you will be required to travel to other sites as and when necessary.
This role is working as part of a team and will involve working either 8:00am 4:00pm or 9:00am 5:00pm with the need to be flexible, this could involve, at times international travel although this is very limited.
IT Support Analyst employer: 1379412
Contact Detail:
1379412 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst
✨Tip Number 1
Make sure to highlight your experience with Windows 10/11 and Office 365 in any conversations or interviews. Be prepared to discuss specific scenarios where you've successfully resolved issues, as this will demonstrate your hands-on expertise.
✨Tip Number 2
Familiarize yourself with basic networking concepts and be ready to explain how you've applied this knowledge in previous roles. This will show that you can handle the technical aspects of the job effectively.
✨Tip Number 3
Since communication is key in this role, practice explaining technical issues in simple terms. This will help you connect with users at all levels, from junior staff to senior management.
✨Tip Number 4
If you have experience with ITIL or Service Now, be sure to mention it during discussions. Even if it's not a requirement, showing familiarity with these frameworks can set you apart from other candidates.
We think you need these skills to ace IT Support Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Support Analyst position. Highlight the key skills and experiences required, such as Windows 10/11 support, Office 365 knowledge, and basic networking understanding.
Tailor Your CV: Customize your CV to reflect your relevant experience in desktop and laptop support, as well as any familiarity with Windows Server, Service Now, and ITIL. Use specific examples that demonstrate your skills in these areas.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a good fit for the role. Mention your ability to interact with various levels of staff and your willingness to travel if necessary.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at 1379412
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10/11 and Office 365 in detail. Highlight specific instances where you successfully resolved technical issues, as this will demonstrate your hands-on expertise.
✨Communicate Clearly
Since you'll be interacting with users at all levels, practice explaining technical concepts in simple terms. This will show that you can effectively communicate with both junior staff and senior management.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled challenging support issues in the past. Employers appreciate candidates who can think critically and provide solutions under pressure.
✨Understand the Company Culture
Research the company and its values before the interview. Being able to align your answers with their culture will help you stand out as a candidate who is not only technically skilled but also a good fit for the team.
