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- Tasks: Provide 2nd line technical support and resolve user issues in a dynamic environment.
- Company: Join Wipro, a Top Employer known for its commitment to diversity and inclusion.
- Benefits: Enjoy competitive salary, generous benefits, training, and development opportunities.
- Why this job: Be part of a fast-paced team that values growth and excellent customer service.
- Qualifications: No specific qualifications required; just a passion for tech and helping others.
- Other info: Work onsite in Reigate, UK, and be a key player in our supportive IT team.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Role: 2nd Line Support Engineer
- Managed by the Operations Lead
- Provide strong 2nd line technical support to end users across the business, focusing on Microsoft desktop and application operating environment.
- Diagnose and resolve a wide range of technical issues, focusing on end-user technologies and supporting platforms.
- Provide excellent customer service and be a first point of call for IT support queries from internal staff. This could be via the service desk platform, phone, email, Teams, or face-to-face.
- Administer the service desk and act upon requests for change and system access.
Wipro is an exciting organization to work for. We ranked as a Top Employer as part of the Top Employer Institute annual listings. We were assessed on several key HR practices including Diversity and Inclusion. This is accompanied by exciting business growth in the last six-quarters.
Benefits:You will receive a competitive salary, a generous benefits package, training, and development, as well as an exciting career within a fast paced and dynamic business. The benefits include;
Contributory pension
Extra holiday purchase
Life insurance policy
Private medical insurance
Equal Opportunities:Wipro is an advocate for positive change and conscious inclusion. As a global employer, we strive to create a diverse Wipro family by remaining committed to the development of our culture, diversity, equality, and inclusion in the workplace. All applicants are welcome.
Service Desk Analyst employer: 1371443
Contact Detail:
1371443 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Familiarize yourself with the specific technologies and tools mentioned in the job description, especially Microsoft desktop and application environments. This knowledge will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your customer service skills, as providing excellent support is a key part of this role. Think of examples from your past experiences where you successfully resolved issues or helped users, and be ready to share these during your conversations with us.
✨Tip Number 3
Research Wipro's culture and values, particularly their focus on diversity and inclusion. Being able to articulate how you align with these values can set you apart from other candidates and show that you're a good fit for our team.
✨Tip Number 4
Prepare questions to ask during your interview about the team dynamics and the types of challenges you might face in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Desk Analyst position. Understand the key responsibilities and required skills, especially focusing on 2nd line support and customer service.
Tailor Your CV: Customize your CV to highlight relevant experience in technical support, particularly with Microsoft desktop and application environments. Include specific examples of how you've diagnosed and resolved technical issues.
Craft a Strong Cover Letter: Write a cover letter that emphasizes your customer service skills and your ability to be the first point of contact for IT support queries. Mention your commitment to diversity and inclusion, aligning with Wipro's values.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at 1371443
✨Understand the Role
Make sure you have a clear understanding of the responsibilities of a 2nd Line Support Engineer. Familiarize yourself with common technical issues related to Microsoft desktop and application environments, as well as the tools and platforms you will be supporting.
✨Showcase Your Customer Service Skills
Since providing excellent customer service is key in this role, prepare examples from your past experiences where you successfully resolved user issues or improved customer satisfaction. Highlight your communication skills and ability to handle queries through various channels.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you approach diagnosing and resolving technical issues. You might be asked to walk through a hypothetical scenario, so practice articulating your thought process clearly and logically.
✨Emphasize Adaptability and Teamwork
Wipro values diversity and inclusion, so be prepared to discuss how you work within a team and adapt to changing environments. Share experiences that showcase your ability to collaborate effectively with colleagues and support a diverse workplace.
