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- Tasks: Lead the IT helpdesk team and manage service delivery for Windows environments.
- Company: Join a dynamic financial services company focused on tech-driven solutions.
- Benefits: Enjoy a hybrid work schedule with 4 days on-site and 1 day remote.
- Why this job: Be part of a team that values innovation and user satisfaction in tech support.
- Qualifications: Must have strong IT knowledge, experience with Jira, and leadership skills.
- Other info: Opportunity to enhance your skills in automation and platform engineering.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Help Desk Lead / Manager – Financial Services
The Helpdesk Team Lead will oversee the IT helpdesk team, ensuring efficient and effective support for Windows desktop environments.
This role involves managing the Jira Service Desk platform, with a strong focus on automation and platform engineering to enhance service delivery and user satisfaction.
Requirements for this role:
* In-depth knowledge of IT systems, software, and hardware(Windows 11, Office, other desktop apps).
* Proficiency in service desk tools (e.g., Jira Service Desk).
* Understanding of network protocols and troubleshooting (e.g., TCP/IP, DNS, DHCP).
* Ability to lead and mentor a team of IT support staff.
This role is 4 days per week on site, 1 day working from home.
Help Desk Team Lead
Help Desk Team Lead employer: 1370939
Contact Detail:
1370939 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Team Lead
✨Tip Number 1
Familiarize yourself with the Jira Service Desk platform. Since this role emphasizes managing this tool, having hands-on experience or even completing a few online tutorials can give you an edge during the interview.
✨Tip Number 2
Brush up on your knowledge of Windows desktop environments and common troubleshooting techniques. Being able to discuss specific scenarios where you've resolved issues will demonstrate your expertise and problem-solving skills.
✨Tip Number 3
Prepare examples of how you've led and mentored teams in the past. Highlighting your leadership style and how you've improved team performance will resonate well with the hiring managers.
✨Tip Number 4
Stay updated on the latest trends in IT support and automation. Showing that you're proactive about learning and adapting to new technologies can set you apart from other candidates.
We think you need these skills to ace Help Desk Team Lead
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Help Desk Team Lead position. Highlight the key responsibilities and requirements, such as managing the Jira Service Desk platform and leading a team.
Tailor Your CV: Customize your CV to emphasize your experience with IT systems, service desk tools, and team leadership. Include specific examples of how you've improved service delivery or user satisfaction in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your leadership skills. Mention your familiarity with Windows desktop environments and any relevant certifications or training.
Highlight Technical Skills: In your application, be sure to highlight your technical skills related to network protocols and troubleshooting. Provide examples of how you've successfully resolved issues in past positions.
How to prepare for a job interview at 1370939
✨Show Your Technical Expertise
Be prepared to discuss your in-depth knowledge of IT systems, software, and hardware, especially Windows 11 and Office. Highlight any specific experiences you've had with troubleshooting and supporting desktop environments.
✨Demonstrate Leadership Skills
Since this role involves leading a team, be ready to share examples of how you've successfully managed or mentored IT support staff in the past. Discuss your approach to team dynamics and conflict resolution.
✨Familiarize Yourself with Jira Service Desk
Make sure you understand how the Jira Service Desk platform works, as it will be a key part of your role. If possible, mention any previous experience you have with service desk tools and how you've utilized them to improve service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, particularly related to network protocols like TCP/IP, DNS, and DHCP. Think of specific scenarios where you successfully resolved technical issues and be ready to explain your thought process.
