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- Tasks: Capture and define business requirements for IT Service Management using ServiceNow.
- Company: Join Experis, a global consultancy with over 1000 experts across 20 clients.
- Benefits: Enjoy career development, training opportunities, and a personal approach to employee engagement.
- Why this job: Be part of a growing team focused on technology and continuous improvement in a dynamic environment.
- Qualifications: Experience with ServiceNow ITSM/ITOM and strong business analysis skills are essential.
- Other info: Opportunity to work closely with clients and stakeholders, shaping impactful solutions.
The predicted salary is between 42000 - 84000 £ per year.
Location: Knutsford
We are actively looking to secure a ServiceNow Business Analyst to join Experis as one of our expert consultants, delivering services to our clients. Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively. Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.
The Role: Business Analyst responsible for capturing & defining business requirements and ensuring delivery of those requirements within the IT Service Management function with a focus on the ServiceNow ITOM platform.
Key Responsibilities:
- Understand the current "as is processes"
- Requirement specification for enhancement requests for existing ITSM/ITOM tools and processes
- Leading various ITSM customer working and focus groups to solicit requirements
- Direct interaction with customers - as well as on and off-shore development teams
- Identify areas of process and tooling improvement
- Ensure gaps are clearly defined and assessed
- Functional specification of "target state" processes
- Work closely with the development teams throughout all phases
- Produce test strategies and engage actively in the testing phase
- Coordinate user acceptance testing with key project stakeholders to ensure deliverables align to requirements
- Work closely with BA's in other ITSM streams
- Take an active role in customer and stakeholder engagement sessions
- Take respective ownership throughout the project lifecycle
- Ongoing involvement in continuous improvement of operating process and toolset enhancement
- Conversant with Agile methods including SCRUM
Key Skills:
- Should have a deep and broad understanding of how ServiceNow delivers ITSM/ITOM to the organisation and able to align business requirements to the specific way these are implemented within that platform
- Exposure to the following key modules are required: Change, Incident, Problem, Knowledge, CMDB, Service Catalogue
- Experienced in business and operational architecture design with a solid understanding of implications on adjacent business areas
- In-depth knowledge of the breadth of services and products offered by Service Management and the business areas supported
Desirable Skills:
- Can lead complex business briefings with senior stakeholders and able to shape complex solution definitions
- Very proficient knowledge of the available business analysis tools and templates, able to guide others and able to evaluate possible other relevant tools and templates
- Can manage the trade-offs of business analysis within time / cost / quality constraints
- Is up to date with developments in individual area of expertise
Interested candidates should submit their CV in the first instance.
ServiceNow Developer BA employer: 1360399
Contact Detail:
1360399 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Developer BA
✨Tip Number 1
Familiarise yourself with the ServiceNow platform, especially the ITSM and ITOM modules. Understanding how these tools function will help you articulate your insights during interviews and demonstrate your expertise.
✨Tip Number 2
Network with current ServiceNow professionals or join relevant online communities. Engaging with others in the field can provide valuable insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully gathered requirements or improved processes. Having concrete examples ready will showcase your experience and problem-solving skills.
✨Tip Number 4
Stay updated on Agile methodologies, particularly Scrum, as this is a key aspect of the role. Being able to speak confidently about Agile practices will set you apart from other candidates.
We think you need these skills to ace ServiceNow Developer BA
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the ServiceNow Business Analyst position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the requirements of the role. Emphasise your knowledge of ServiceNow, ITSM/ITOM processes, and any experience with Agile methodologies.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to capture and define business requirements, as well as your familiarity with the ServiceNow platform.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at 1360399
✨Understand the ServiceNow Platform
Make sure you have a solid grasp of how ServiceNow delivers ITSM/ITOM. Be prepared to discuss specific modules like Change, Incident, and Problem Management, and how they relate to business requirements.
✨Showcase Your Business Analysis Skills
Highlight your experience in capturing and defining business requirements. Be ready to provide examples of how you've led working groups or engaged with stakeholders to gather insights and improve processes.
✨Familiarise Yourself with Agile Methodologies
Since the role involves working closely with development teams, demonstrate your understanding of Agile methods, particularly Scrum. Discuss any relevant experiences where you've applied these methodologies in past projects.
✨Prepare for Stakeholder Engagement Scenarios
Expect to be asked about your approach to engaging with senior stakeholders. Prepare examples that showcase your ability to lead complex briefings and shape solution definitions while managing time, cost, and quality constraints.
