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- Tasks: Provide technical support and troubleshoot issues for customers in a dynamic 24/7 environment.
- Company: Join Littlefish, a vibrant team dedicated to innovation and excellence in IT services.
- Benefits: Enjoy remote work, a referral bonus, healthcare plan, casual dress code, and 25 days annual leave.
- Why this job: Be part of a passionate team that values creativity, collaboration, and personal growth.
- Qualifications: Experience in IT service desk roles and familiarity with Windows, Office 365, and customer service skills required.
- Other info: Monthly office meetings and a commitment to diversity and inclusion in the workplace.
The predicted salary is between 20000 - 25000 £ per year.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Come and join the Littlefish team!
Work location: Nottingham (Remote)
Salary: Up to £25,000, plus £1500 shift allowance
We have a Night Shift (7pm-7am, 4 on 4 off)
Must be eligible for SC (Must have lived in the UK for the past 5 years)
Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.
The role and what you’ll be getting up to on a day-to-day basis:
Littlefish are recruiting for a 24/7 Service Desk Engineer to join the Service Desk Team. This role is home based position on a 4 on 4 off shift pattern. You will be expected to come into the office once a month for team meetings and carry out your first 6-week training in the office.
Reporting into the 24/7 Service Desk Team Leader, as a Service Desk Engineer, you will provide effective technical support to Littlefish’s contract customers. The Service Desk Engineer will resolve desktop, laptop, printer, application issues, as well as performing network/server troubleshooting and administration.
What are we looking for in the successful candidate?
- Previous experience within a 1st and 2nd line IT service desk or similar technical role
- Previous experience using ITSM case management software
- Previous experience using remote support tools to run diagnostics and troubleshooting
- Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, Enterprise Networks
- Familiarity with the following software and technologies - MS Office Suite, Anti-Virus, Print, Mobile and Laptop/PC Hardware
- Excellent customer service skills
What can we offer you?
- Referral Bonus Earn £1000 when you refer a friend to join us!
- Endless Learning Get access to Linked In Learning with over 16,000 expert-led tutorials to help you grow your skills and reach your personal and professional goals.
- Healthcare Cash Plan Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services.
- Casual Dress Policy Come as you are.
- Company Pension Scheme Plan for the future while living in the present.
- Social Events From team outings to company-wide celebrations, we know how to have fun!
- 25 Days Annual Leave + Public Holidays More time to relax and recharge.
- Purchase & Sale of Annual Leave Need extra days off? We’ve got you covered.
Life at Littlefish:
Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart is very important as we see Littlefish grow.
- I am High Performing - I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
- I am Passionate - We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with, and we support one another.
- I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done!
So, if you feel like you can make a tangible difference, apply today, and join us on this journey.
Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.
Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has an option to prefer not to say.
Service Desk Engineer 24/7 employer: 1336923
Contact Detail:
1336923 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer 24/7
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as Windows 10, Office 365, and Active Directory. Having hands-on experience or even just a solid understanding of these systems will help you stand out during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've effectively resolved issues in previous roles. Littlefish values excellent customer service, so demonstrating your ability to handle challenging situations will be beneficial.
✨Tip Number 3
Research Littlefish's company culture and values. Understanding their emphasis on passion, high performance, and a can-do attitude will allow you to tailor your responses in interviews to align with what they are looking for in a candidate.
✨Tip Number 4
Prepare for potential technical assessments by brushing up on troubleshooting techniques and remote support tools. Being able to demonstrate your technical skills in real-time can significantly boost your chances of landing the job.
We think you need these skills to ace Service Desk Engineer 24/7
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in 1st and 2nd line IT service desk roles. Include specific examples of troubleshooting and supporting technologies mentioned in the job description, such as Windows 10 and Office 365.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for technology and customer service. Mention how your skills align with Littlefish's values, particularly your high performance and can-do attitude.
Highlight Relevant Skills: In your application, emphasise your experience with ITSM case management software and remote support tools. Be specific about your technical skills and how they relate to the role of Service Desk Engineer.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work with a creative and passionate team. Mention any previous experiences where you thrived in a dynamic environment, showcasing your ability to adapt and grow.
How to prepare for a job interview at 1336923
✨Show Your Technical Skills
Be prepared to discuss your experience with 1st and 2nd line support, especially with technologies like Windows 10, Office 365, and Active Directory. Bring examples of how you've resolved technical issues in the past.
✨Demonstrate Customer Service Excellence
Littlefish values excellent customer service, so be ready to share instances where you provided outstanding support. Highlight your communication skills and how you handle difficult situations with customers.
✨Emphasise Your Adaptability
Since this role involves working night shifts and adapting to a 4 on 4 off schedule, express your willingness to embrace change and your ability to thrive in different environments. Share any relevant experiences that showcase your flexibility.
✨Align with Company Values
Familiarise yourself with Littlefish's core values: high performance, passion, and a can-do attitude. During the interview, reflect these values in your answers and demonstrate how you embody them in your work.
