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- Tasks: Lead and resolve major incidents, ensuring minimal disruption for clients.
- Company: Join Littlefish, a dynamic company focused on innovation and service excellence.
- Benefits: Enjoy hybrid work, training opportunities, healthcare cash plans, and 25 days annual leave.
- Why this job: Be part of a passionate team that values creativity and collaboration.
- Qualifications: Experience in major incident management and ITIL certification required.
- Other info: Flexible hours and a supportive, inclusive workplace culture.
The predicted salary is between 34000 - 42000 £ per year.
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Work location: Nottingham or Sheffield
Working pattern: Hybrid. 2 office days per week, which is currently set at Monday & Tuesday.
Working hours: contracted hours in shift patterns between 8am and 5:30pm
Must be eligible for SC Clearance & be willing to undergo NPPV2 application
Salary Banding: £40,000 to £50,000
As a Senior Major Incident Manager, you will be at the forefront of managing and resolving major incidents, ensuring minimal disruption to our clients. Your day-to-day activities will involve leading a team of Major Incident Managers, driving the efficiency of our processes, and acting as a key escalation point for clients. You will also have the opportunity to deputise for the Problem and Major Incident Management Lead, providing you with a platform to showcase your leadership skills.
Your main duties will include:
- Leadership and Management: Oversee and guide Major Incident Managers, ensuring they follow best practices and processes.
- Process Improvement: Continuously monitor and enhance the effectiveness of our major incident management processes.
- Client Interaction: Serve as a primary point of contact for clients during major incidents, providing timely and accurate updates.
- Reporting and Analysis: Produce detailed reports on major incidents, including performance KPIs and recommendations for improvement.
- Collaboration: Work closely with internal teams, third-party vendors, and clients to ensure seamless incident resolution.
- On-Call Support: Participate in a rota to provide out-of-hours support, ensuring 24/7 coverage for our clients.
We are seeking a proactive and resilient individual with a strong background in major incident management. The ideal candidate will have:
- Experience: Significant experience within a Major Incident Management role, preferably in a managed services environment.
- Qualifications: ITIL Foundation certification (or equivalent) is essential; additional certifications like ITIL Intermediate, SIAM Foundation, or Lean Six Sigma are desirable.
- Skills: Excellent problem-solving abilities, strong communication skills, and the capacity to explain complex technical issues in layman's terms.
- Attributes: A calm demeanour under pressure, a logical approach to challenges, and the ability to build trust and confidence with clients and team members.
- Flexibility: Willingness to work flexible hours and participate in an on-call rota.
What can we offer you?
- Through our one of a kind training programme, the Littlefish Academy, you can increase your earnings by £4,500
- Referral bonus scheme of £1000 when you successfully refer a friend.
- Access to our Linked In Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals.
- Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare.
- Casual dress policy
- Company Pension Scheme
- Company social events
- 25 days annual leave plus public / bank holidays
- Purchase and sale of annual leave scheme
Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds.
Senior Major Incident Manager employer: 1336923
Contact Detail:
1336923 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Major Incident Manager
✨Tip Number 1
Familiarise yourself with the ITIL framework, especially if you have an ITIL Foundation certification. Understanding the principles behind major incident management will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former employees of Littlefish on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed major incidents in the past. Highlighting your problem-solving skills and ability to remain calm under pressure will resonate well with the hiring team.
✨Tip Number 4
Showcase your leadership abilities by discussing any experience you have in guiding teams through challenging situations. This is crucial for the Senior Major Incident Manager role, so be ready to illustrate your approach to team management.
We think you need these skills to ace Senior Major Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in major incident management. Use specific examples that demonstrate your leadership skills and problem-solving abilities, as these are key attributes for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company. Mention how your values align with those of Littlefish and provide examples of how you've successfully managed major incidents in the past.
Highlight Relevant Qualifications: Clearly list your ITIL Foundation certification and any additional qualifications like ITIL Intermediate or Lean Six Sigma. This will show that you have the necessary credentials for the position.
Showcase Your Soft Skills: In your application, emphasise your communication skills and ability to work under pressure. Provide examples of how you've built trust with clients and team members during challenging situations.
How to prepare for a job interview at 1336923
✨Showcase Your Leadership Skills
As a Senior Major Incident Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past. Highlight any specific situations where your leadership made a significant impact.
✨Demonstrate Problem-Solving Abilities
Expect to face scenario-based questions that assess your problem-solving skills. Prepare by thinking of past incidents you've managed, detailing the challenges faced, your approach to resolving them, and the outcomes. This will showcase your ability to handle pressure effectively.
✨Understand the Importance of Client Interaction
Client communication is key in this role. Be ready to discuss how you would keep clients informed during major incidents. Share examples of how you've built trust with clients in previous roles, as this will demonstrate your capability to manage client relationships.
✨Familiarise Yourself with ITIL Practices
Since an ITIL Foundation certification is essential, brush up on ITIL principles and processes. Be prepared to discuss how you've applied these practices in your previous roles, particularly in managing major incidents and improving processes.
