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- Tasks: Provide onsite technical support and assist users with IT issues at various locations.
- Company: Join Littlefish, a dynamic team focused on innovation and growth in IT services.
- Benefits: Enjoy a casual dress policy, referral bonuses, healthcare plans, and 25 days annual leave.
- Why this job: Be part of a passionate team that values creativity, collaboration, and personal growth.
- Qualifications: Previous IT support experience and knowledge of desktop/laptop hardware and software required.
- Other info: Diversity and inclusion are core values; all backgrounds are encouraged to apply.
The predicted salary is between 28000 - 42000 £ per year.
Come and join the Littlefish team!
Work location: Gorsey Point (WA8) (You may be required to visit various sites and locations)
Salary: Up to £35,000
Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box.
The role and what you'll be getting up to on a day-to-day basis:
Littlefish is seeking an Onsite Engineer to come and join our growing Service Delivery team. As the Onsite Engineer, you will be working on the Tech Bar, providing a walk-up service to a range of users. You will also be required to provide floorwalking services and may need to visit various client sites, reporting into the Service Delivery Manager.
Your main duties will include providing effective onsite technical support to Littlefish's customers on a dedicated basis, for desktop/laptop/printer/application issues and installations, as well as basic network/server troubleshooting and administration. You will need to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLAs.
What are we looking for in the successful candidate?
- Previous experience of working in an IT support role.
- Ability to demonstrate IT related problem-solving skills.
- Working knowledge of IT infrastructure support across a range of up-to-date technologies including:
- Desktop/laptop/printer hardware
- Office 365
- Exchange
- Windows 11 & macOS
- Active Directory and iOS
- Deployment technologies such as InTune.
- Mobile phone support (iPhones/iPads)
- VIP support experience
- Meeting room hardware
Desirable:
- Working within a Managed Service Provider (MSP)
- Previous knowledge of ServiceNow
What can we offer you?
- Referral Bonus: Earn £1000 when you refer a friend to join us!
- Endless Learning: Get access to LinkedIn Learning with over 16,000 expert-led tutorials to help you grow your skills and reach your personal and professional goals.
- Healthcare Cash Plan: Includes online GP appointments, 24/7 access to qualified counsellors, and cashback on a range of general healthcare services.
- Casual Dress Policy: Come as you are.
- Company Pension Scheme: Plan for the future while living in the present.
- Social Events: From team outings to company-wide celebrations, we know how to have fun!
- 25 Days Annual Leave + Public Holidays: More time to relax and recharge.
- Purchase & Sale of Annual Leave: Need extra days off? We've got you covered.
Life at Littlefish:
Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart is very important as we see Littlefish grow.
- I am High Performing: I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
- I am Passionate: We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
- I Have a Can-Do Attitude: I am not afraid to step outside my comfort zone, we are not afraid to challenge the status quo, we get stuff done!
So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish, we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone, irrespective of who they are or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.
Part of our application process includes a set of ED&I (Equality, Diversity and Inclusion) questions. Please note, each question has an option to prefer not to say.
Onsite Support Engineer employer: 1336923
Contact Detail:
1336923 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite Support Engineer
✨Tip Number 1
Familiarise yourself with the technologies mentioned in the job description, such as Office 365, Windows 11, and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Highlight your customer service skills, as this role involves direct interaction with clients. Prepare examples of how you've successfully resolved technical issues for users in the past, demonstrating your ability to communicate effectively and manage queries.
✨Tip Number 3
Research Littlefish's company culture and values. Be ready to explain how your personal values align with theirs, especially around being high-performing, passionate, and having a can-do attitude. This will help you stand out as a candidate who fits well within their team.
✨Tip Number 4
If you have experience working in a Managed Service Provider (MSP) environment or using ServiceNow, make sure to mention it. Even if it's not a requirement, showcasing relevant experience can give you an edge over other candidates.
We think you need these skills to ace Onsite Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Onsite Support Engineer position. Familiarise yourself with the specific technical skills and customer service expectations outlined in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in IT support roles. Emphasise your problem-solving skills and familiarity with technologies mentioned, such as Office 365, Windows 11, and Active Directory.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and how your values align with those of Littlefish. Mention specific examples of how you've demonstrated a can-do attitude and high performance in previous positions.
Complete the Online Application Form: When filling out the online application form, ensure all sections are completed accurately. Double-check for any errors and provide detailed responses to the ED&I questions, as they are an important part of the process.
How to prepare for a job interview at 1336923
✨Showcase Your Technical Skills
As an Onsite Support Engineer, you'll need to demonstrate your technical expertise. Be prepared to discuss your experience with desktop/laptop hardware, Office 365, and troubleshooting techniques. Highlight specific examples where you've successfully resolved issues.
✨Emphasise Customer Service Experience
Littlefish values excellent customer service. Share instances where you've gone above and beyond to assist customers, especially in IT support roles. This will show that you understand the importance of communication and user satisfaction.
✨Demonstrate a Can-Do Attitude
The company looks for candidates who are proactive and willing to step outside their comfort zones. Prepare to discuss situations where you've tackled challenges head-on and how your positive attitude contributed to successful outcomes.
✨Research Littlefish's Values
Familiarise yourself with Littlefish's core values: high performance, passion, and a can-do attitude. During the interview, align your answers with these values to show that you're a good cultural fit for the team.
