Major Incident Manager 24/7

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Come and join the Littlefish team!

Work location: Nottingham or Sheffield (Hybrid)

Salary: Up to £45,000

Shift rotation: You will work four 12-hour shifts per week, averaging 39 hours per week over a 12-month period. You will receive a non-contractual 15% shift premium while working this shift pattern, which will be removed if you take up another position within the business. Holiday and sickness entitlements will be prorated and detailed in your contract of employment.

Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and skills as we see Littlefish grow.

The role and what you'll be getting up to on a day-to-day basis:

• As a Major Incident Manager, you'll be at the heart of our incident resolution efforts. Your day will involve coordinating with internal, third-party, and client teams to manage and resolve major incidents efficiently.
• You'll lead technical and managerial conference calls, provide timely updates to clients, and produce detailed incident reports to drive continuous improvement.

About the Role:

This pivotal role ensures our incident management processes are top-notch. You'll act as the main point of contact for major incidents, driving process improvements and ensuring all teams adhere to best practices. Your efforts will help maintain our high standards of service and client satisfaction.

Key Responsibilities:

• Lead and manage the resolution of major incidents.
• Communicate updates to clients and stakeholders with precision.
• Produce and analyse performance reports to identify improvement areas.
• Facilitate and lead technical and managerial conference calls.
• Ensure strict adherence to incident management processes.

The ideal candidate will have:

• Proven experience in incident management.
• ITIL Foundation certification (or equivalent).
• Strong communication and problem-solving skills.
• Ability to work under pressure and manage multiple tasks effectively.
• A proactive approach and the ability to remain calm under pressure.

What can we offer you?

• Through our one of a kind training programme, the Littlefish Academy, you can increase your earnings by £4,500.
• Referral bonus scheme of £1,000 when you successfully refer a friend.
• Access to our LinkedIn Learning platform, with over 16,000 expert-led online tutorials to enhance and achieve your personal and professional goals.
• Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare.
• Casual dress policy.
• Company Pension Scheme.
• Company social events.
• 25 days annual leave plus public/bank holidays.
• Purchase and sale of annual leave scheme.

Life at Littlefish:

Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart is very important as we see Littlefish grow.

• I am High Performing - I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence.
• I am Passionate - We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another.
• I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge the status quo, we get stuff done!

So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly.

Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option.