Senior Performance Manager

At Exos, we believe in unlocking everyone’s potential for peak performance, and we’re passionate about making it happen. As a leader in human performance, we deliver world‑class training, coaching, and education to athletes and high‑performing individuals across the spectrum. We’re seeking an experienced Senior Performance Manager to oversee our APAC and EMEA regional teams and wellness centers, fostering a culture of excellence and growth. In this management role, you will work closely with the Dedicated Account Manager to support a global wellbeing program and drive continuity and operational excellence that support the client’s overall vision and strategy. This role will oversee onsite operations, guide and support staff, and provide data‑driven results, programming and innovation. If you’re passionate about leadership in coaching, committed to client success, and ready to make a lasting impact, we want to hear from you.

Responsibilities

• Serve as the lead of the APAC and EMEA region and the primary day‑to‑day contact for client operation in that region, maintaining proactive communication to ensure client goals are consistently met.
• Provide consistent coaching and mentoring to the onsite Exos teams operating multiple locations throughout the United Kingdom and India.
• Ensure operational excellence and a cohesive experience across multiple locations.
• Partner with the client to lead a variety of engagement activities, such as educational events, wellness fairs, and informational sessions.
• Guide, mentor, and support your team to deliver world‑class service, driving staff engagement, motivation, and development.
• Oversee site‑level implementation of operational and staffing plans, ensuring alignment with contractual obligations and program quality.
• Collaborate regularly with the leadership and client success team to meet and exceed client expectations.
• Conduct performance evaluations for site staff, maintain documentation, and foster a positive and supportive team culture.
• Evaluate site‑level operations, team performance, and client metrics to ensure alignment with Exos and/or client objectives.
• Oversee the strategic implementation and evaluation of innovative and integrated fitness and wellness initiatives that optimise user experience, measurably contribute to client health and productivity objectives, and result in improved outcomes.
• Lead evaluation of program and performance effectiveness to demonstrate impact in alignment with agreed upon client objectives, and company objectives.
• Manage outcome reporting cadence and deliver comprehensive results to the client.

Required Qualifications

• Bachelor’s degree in Kinesiology, Sports Science, or related field; Master’s degree preferred.
• Current CPR/AED and First Aid certifications.
• Excellent presentation skills adaptable to both small and large group settings.
• High energy and genuine passion for helping clients achieve their goals.
• Exceptional customer service skills with a focus on client satisfaction as a top priority.
• Must be able to travel to Manchester quarterly and India 2-4 times per year.

Preferred Qualifications

• Minimum of three (3) years of strength coaching or personal training experience.
• Minimum of five (5) years of leadership experience in a corporate wellness setting.
• Strong familiarity with Exos methodology, products, and solutions.