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- Tasks: Help customers by resolving their issues and keeping them updated on progress.
- Company: Join a dynamic team in Hampton, Peterborough focused on customer satisfaction.
- Benefits: Earn £14.84 per hour, with potential increases and flexible hours.
- Why this job: Great opportunity for growth, teamwork, and developing your problem-solving skills.
- Qualifications: Customer service experience and GCSEs in Maths and English are required.
- Other info: Contract for 3 months with chances for extension and weekend shifts.
Job Description
Service Desk Analyst
Location Hampton, Peterborough
Pay – £14.84 per hour, after 3 months there will be an uplift to £15.44per hour
Contract 3 months with the development into extensions. Looking at long term employment
Hours 7.5 hours a day, between 07:00 and 20:30 maximum of 2 weekends a month, get the days back in the week.
Requirements:
– Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
– Proactively keeping Customers informed on incident or request status and progress.
– Escalate incidents where a first-time fix is not possible to either 2nd line support or the relevant resolver group.
– Adhering to Incident management procedures.
– Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
– Keeping up to date with the current standard procedures.
– Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.
– Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager /Service Delivery Manager
– Escalate potential problem issues with Problem and Incident Management.
– Contributing to team meetings.
Required skills:
– Plenty of Customer service experience
– Previously required to complete calls/make bookings.
– Experience with Microsoft Word/Excel/PowerPoint/Outlook
– Speaking/typing in English to a professional level.
– Being a great problem solver thinking proactively in order to resolve incidents as quickly and smoothly as possible.
– Educated to GCSE Level or equivalent in Maths and English
– IT certificated desirable but not essential.
If you have the skills required, please apply now
Customer Service Analyst employer: 123848
Contact Detail:
123848 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Analyst
✨Tip Number 1
Familiarize yourself with common incident management systems and processes. Understanding how to log, track, and escalate incidents will give you a significant advantage during the interview.
✨Tip Number 2
Brush up on your customer service skills by practicing scenarios where you need to resolve issues quickly. Being able to demonstrate your problem-solving abilities in real-time can set you apart from other candidates.
✨Tip Number 3
Stay updated on the latest trends in customer service and IT support. Showing that you are proactive about learning and improving your skills can impress potential employers.
✨Tip Number 4
Prepare to discuss your previous customer service experiences in detail. Be ready to share specific examples of how you've handled difficult situations or resolved customer issues effectively.
We think you need these skills to ace Customer Service Analyst
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Customer Service Analyst position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your customer service experience and any relevant technical skills. Mention specific instances where you've successfully resolved customer issues or improved service delivery.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving abilities. Describe situations where you proactively addressed challenges and how you ensured customer satisfaction.
Professional Language: Ensure that your application is written in a professional tone, using clear and concise language. Pay attention to grammar and spelling, as these reflect your communication skills, which are crucial for this role.
How to prepare for a job interview at 123848
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've successfully resolved customer issues and maintained satisfaction, as this is crucial for the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you had to think on your feet to solve a problem. The interviewer will be looking for your ability to handle incidents proactively and efficiently.
✨Familiarize Yourself with Incident Management Procedures
Brush up on incident management processes and be ready to explain how you would adhere to these procedures. Showing that you understand the importance of following protocols will impress the interviewer.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, escalation processes, and training opportunities. This shows your interest in the role and helps you gauge if the company is the right fit for you.
