Salary
Salary £13.45 per hour Equivalent to £538 per week / 27,976 per year.
Contract Type
Full time – 40 hours per week.
What you will get
- Full training will be provided
- Company pension scheme
- Enhanced sick pay (not just SSP)
- Free bus travel for you and 1 allocated person
- Generous holidays & additional perks
- Job security with a leading Uk operator
- Uniform and PPE
Job Purpose
This role is about delivering exceptional service to Stagecoach customers at the Aberdeen Bus Station who are looking to use Stagecoach or Megabus/Citylink services to travel locally or further afield. You will ensure you are available and visible on the stance to deal with all customer travel queries face-to-face on the stance.
Principal Accountabilities
You’ll put the customer at the heart of everything you do and treat every single customer as you would expect a member of your own family to be treated. You’ll be expected to provide exceptional customer service by fully engaging with every customer who requires assistance. Listen to our customer’s travel needs and provide them with the right information to get them where they need to be, when they need to be there. Encourage customers to download the Stagecoach app and show them how to use it to purchase tickets for Stagecoach or Megabus/Citylink services. Advise on the most cost effective and efficient way to travel on Stagecoach or Megabus/Citylink services.
What we need from you
- Comfortable dealing with customers face-to-face and using our Tanoy system to make passenger announcements.
- Ability to keep a cool head to deal with unhappy customers who are not satisfied with the service we have provided.
- Good at developing and maintaining good working relationships with members of our team.
Location
Stagecoach Aberdeen Depot 1 Hillview Road, East Tullos Industrial Estate Aberdeen AB12 3HB
Company overview
Stagecoach is proudly an inclusive employer, striving for a culture where everyone can be themselves and where all the differences people bring are truly appreciated. We welcome applications from all, irrespective of gender, ethnicity, race, religion, beliefs, disability, neurodiversity, sexual orientation, or age.
Welcome to Stagecoach, the UK’s #1 bus company.
Every day we help millions of passengers get to the people and places that matter to them, connecting the communities we are proud to serve.
Founded in 1980, Stagecoach has established itself as the UK’s largest transport operator, with services connecting more than 100 major towns and cities in England, Scotland, and Wales.
We work with our partners to deliver a greener, smarter, safer, healthier, and fairer country. Providing extensive expertise in commercial and contracted markets, we assist national and regional government to deliver on ambitious plans for their citizens, communities, and local economy.
Our team of 26,000 employees are proud to serve our customers and be an integral part of their local communities.
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Aberdeen Bus Station Ambassador employer: 121 Bluebird Buses Limited
121 Bluebird Buses Limited is an excellent employer, offering a supportive and inclusive work culture that prioritises safety and customer service. With competitive pay, ongoing training, and clear pathways for career advancement, employees are empowered to grow within the company while enjoying benefits like a pension plan and bonuses. Working at the Thurso depot means being part of a dedicated team that values each member's contribution to providing safe and friendly transport services.
Contact Details:
121 Bluebird Buses Limited Recruitment Team
