At a Glance
- Tasks: Provide advanced technical support for IT infrastructure and connectivity issues.
- Company: Join Epredia, a fast-growing global company focused on improving cancer diagnostics.
- Benefits: Competitive salary, collaborative culture, and opportunities for professional growth.
- Other info: Dynamic work environment with a commitment to inclusivity and employee well-being.
- Why this job: Make a real impact in healthcare by supporting innovative diagnostic solutions.
- Qualifications: Degree in IT or related field with experience in troubleshooting IT systems.
The predicted salary is between 48231 - 58949 £ per year.
Epredia is now looking for a Technical Support Specialist - IT & Connectivity. In this role you will provide specialized technical support focused on IT infrastructure, software applications, networking, cybersecurity, connectivity, and third-party system integration across Epredia's product portfolio. This role combines traditional technical product support with a stronger emphasis on IT-related technologies, helping customers and service teams successfully deploy, integrate, and maintain connected laboratory solutions.
How You’ll Make an Impact
- Provide advanced technical support for software, networking, connectivity, and cybersecurity issues affecting Epredia products, serving as the primary escalation point for complex IT-related challenges.
- Troubleshoot communication, interface, middleware, database, and network connectivity issues to ensure reliable integration and performance within customer environments.
- Support the deployment and integration of Epredia solutions within laboratory, hospital, and enterprise IT infrastructures by collaborating with customers, field service engineers, and IT teams.
- Develop and maintain technical documentation, knowledge articles, installation guides, and training materials, while delivering technical training on software and connectivity solutions.
- Collaborate with Product Development and cross-functional teams to enhance product connectivity, interoperability, remote diagnostics, and digital service capabilities through continuous improvement initiatives.
Bring your Expertise / Required Qualifications
- Bachelor’s degree, HNC, or equivalent qualification in Information Technology, Computer Science, Engineering, Electronics, or a related field.
- Experience supporting IT systems, software applications, networks, or connected devices, with the ability to troubleshoot complex technical and connectivity issues.
- Strong understanding of networking and IT technologies, including TCP/IP, Windows operating systems, Active Directory, remote access solutions, cybersecurity principles, databases, and software deployment.
- Excellent communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders and deliver technical training when required.
- Strong analytical, problem-solving, and organizational skills, with the ability to manage multiple priorities in a fast-paced, global support environment.
- Proficiency with Microsoft 365 applications, including Teams, Outlook, Excel, and SharePoint.
- International travel may be required.
Additional Experience That Could Help You Succeed
- Experience in healthcare IT, including connectivity and integration of medical equipment.
What We Value @ Epredia
At Epredia, our mission is personal, and our culture is defined by our passion and care for our employees and our customers. We value a collaborative environment with a winning mentality that delivers operational excellence and best-in-class support to our customers on the frontline.
Building an Inclusive Culture
We are a company that brings the best people together and leverages their varying backgrounds, ideas, and points of view to invent on behalf of all customers. We are committed to equal employment opportunity for all individuals, without regard to race, color, national origin, ancestry, sex, age, religion, physical or mental disability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, genetic information, or any other protected classes which may exist under applicable federal, state, or local law.
At Epredia, we improve lives by enabling better cancer diagnostics. We are a team of talented individuals with diverse backgrounds and expertise, working together to develop precision diagnostic solutions for our customers. We are a fast growing global company that drives innovation in diagnostics to create better outcomes for patients. Joining Epredia is much more than a job- it is an opportunity to be part of something with a purpose. Find out how you can improve lives while advancing your career.
Technical Support Specialist - IT & Connectivity in Runcorn employer: 1200 Shandon Diagnostics Limited
1200 Shandon Diagnostics Limited is an attractive employer due to its focus on professional development and a collaborative work culture. Employees benefit from competitive salaries and opportunities to work on innovative projects that enhance their technical skills.
Contact Details:
1200 Shandon Diagnostics Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist - IT & Connectivity in Runcorn
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what 1200 Shandon Diagnostics Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges 1200 Shandon Diagnostics Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at 1200 Shandon Diagnostics Limited!
✨Direct Apply to 1200 Shandon Diagnostics Limited
Let's not forget to apply directly through the 1200 Shandon Diagnostics Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Support Specialist - IT & Connectivity in Runcorn
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at 1200 Shandon Diagnostics Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at 1200 Shandon Diagnostics Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at 1200 Shandon Diagnostics Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
