At a Glance
- Tasks: Lead customer-centric strategies and drive measurable success across EMEA and APAC.
- Company: Join Itron, a leader in innovative energy and water management solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Itron values diversity and encourages all to apply, even if you don't meet every requirement.
- Why this job: Make a real impact in the Utilities & Energy sector while leading diverse teams.
- Qualifications: Proven leadership in service delivery and strong financial acumen required.
The predicted salary is between 75000 - 100000 £ per year.
Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
The Director of Services & Delivery is a strategic, customer-centric leader responsible for delivering high-quality services and measurable business outcomes across EMEA and APAC. This role combines financial accountability, operational excellence, and inclusive team leadership to ensure strong customer success and sustainable growth in a Utilities & Energy technology environment.
Duties & Responsibilities- Lead a proactive, customer-centric engagement strategy across EMEA and APAC to drive measurable customer success and long-term value realization.
- Own financial performance, including revenue, margin optimization, forecasting, and cost management, with an accountable and data-driven mindset.
- Partner with Customer Management Executives (CMEs) to expand revenue and margin within existing (brownfield) customers through collaborative growth strategies.
- Lead and develop Services and CSSD delivery teams, fostering an inclusive, high-performing, and agile culture focused on quality, accountability, and innovation.
- Define and deliver scalable, sustainable service offerings aligned to customer outcomes and evolving Utilities & Energy industry needs.
- Act as the voice of the customer, ensuring feedback and insights influence product roadmap, service evolution, and strategic priorities.
- Ensure contractual, regulatory, and governance compliance, minimizing risk while maintaining operational excellence and trust.
- Design and implement staffing models and delivery structures to support efficient, high-quality service execution across regions.
- Drive continuous improvement and innovation in service delivery, customer engagement, and operational processes.
- Ensure all efforts are closely aligned to the global Customer Success framework and business processes, driving consistency and effectiveness, while incorporating regional flexibility and intentional design to ensure customer objectives are met.
- Proven leadership experience in services delivery, customer success, or professional services within a technology organization.
- Experience managing regional or global teams, ideally across EMEA and APAC, with a collaborative and inclusive leadership approach.
- Strong financial and commercial acumen, including revenue ownership, margin management, and cost optimization.
- Demonstrated ability to grow existing customer accounts while maintaining a customer-centric, value-driven approach.
- Experience building and leading high-performing, diverse teams with a focus on coaching, accountability, and inclusion.
- Strong understanding of enterprise service delivery, customer lifecycle management, and outcome-based engagement models.
- Ability to work cross-functionally with Sales, Product, Finance, Legal, and Operations to align priorities and deliver results.
- Excellent communication and stakeholder management skills with an authentic and collaborative leadership style.
- Strong analytical and problem-solving capabilities with an agile and innovative mindset.
- Experience in the Utilities & Energy sector or similar complex, regulated industries.
- Familiarity with SaaS, managed services, or recurring revenue models.
- Track record of driving service transformation, standardization, and scalability.
- Experience aligning customer needs with product strategy and roadmap development.
- Advanced degree (e.g., MBA) or relevant certifications in operations, delivery, or program management.
Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience. Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.
Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com
Director Services & Delivery employer: 120 LocusView Solutions Incorporated
Itron is an exceptional employer that fosters a culture of inclusivity and innovation, making it an ideal place for professionals seeking to make a meaningful impact in the Utilities & Energy sector. With a strong focus on employee growth and development, Itron offers opportunities for leadership and collaboration across diverse teams, ensuring that every voice is heard and valued. Located in Martlesham, the hybrid work model allows for flexibility while being part of a forward-thinking company dedicated to creating a more resourceful world.
Contact Details:
120 LocusView Solutions Incorporated Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Director Services & Delivery
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply Through120 LocusView Solutions Incorporated's Website
Don’t forget to apply directly through 120 LocusView Solutions Incorporated's website for the full-time Director Services & Delivery role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Director Services & Delivery
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at 120 LocusView Solutions Incorporated. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at 120 LocusView Solutions Incorporated
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of 120 LocusView Solutions Incorporated.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to 120 LocusView Solutions Incorporated.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
