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- Tasks: Drive customer success by managing relationships and ensuring product adoption.
- Company: Join one of the fastest-growing AI companies transforming work with digital solutions.
- Benefits: Competitive salary, collaborative environment, and opportunities for professional growth.
- Why this job: Be a strategic advisor and make a real impact on high-value customer success.
- Qualifications: 5+ years in customer-facing roles, preferably in SaaS or AI.
- Other info: Work onsite in London three days a week for dynamic collaboration.
The predicted salary is between 60000 - 84000 ÂŁ per year.
At 11x, we are building autonomous digital workers that handle routine work end-to-end, freeing humans to focus on what they do best—creating, innovating, and building meaningful relationships. We are one of the world’s fastest growing AI companies, having achieved a 20x increase in ARR and raised $75M+ from leading investors including a16z and Benchmark.
We are looking for a Customer Success Manager who is energized by the challenge of scaling new go-to-market motions and driving business impact across a portfolio of high-value customers. At 11x, we call this a Full Stack CSM—you will own the entire customer journey: from onboarding and consulting on use cases, to managing ongoing success and even leading commercial conversations. You won’t just manage accounts—you will serve as a strategic advisor to executive stakeholders, deeply embed yourself in customer workflows, and proactively identify opportunities to expand adoption and value.
Ideal candidates have hands-on GTM experience—whether through sales, partnerships, business development, or supporting go-to-market tools—and are passionate about building long-term relationships that lead to outsized outcomes.
What You’ll Do:
- Act as a trusted advisor to C-level and VP stakeholders, aligning our digital workers to their strategic goals and success metrics.
- Drive adoption, onboarding, and expansion across teams by surfacing new use cases, leading training sessions, and articulating impact.
- Own and grow your book of business, with a strong focus on renewals, upsell, and product stickiness.
- Partner cross-functionally with product, engineering, and GTM teams to shape roadmap, resolve friction, and co-create scalable success.
- Contribute to the broader customer ecosystem—developing playbooks, leading community events, and sharing insights.
Requirements:
- 5+ years in a customer-facing role (Customer Success, Account Management, Business Development, etc.)—preferably in SaaS, AI, or GTM tech.
- A strong understanding of the go-to-market landscape—you’ve either carried a quota, supported sales teams, or helped deploy tools used by GTM orgs.
- A builder’s mindset: proactive, resourceful, and unafraid to get hands-on in a fast-moving environment.
- Exceptional communicator and relationship-builder, comfortable engaging senior execs and managing complex projects.
- You sweat the details, thrive on ownership, and are motivated by helping customers win.
This role is onsite in our London office three days a week—this role is highly collaborative and benefits from being in the room.
Senior Customer Success Manager (UK) employer: 11x
Contact Detail:
11x Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager (UK)
✨Tip Number 1
Network like a pro! Reach out to current employees at 11x on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding 11x's products and how they align with customer success. Be ready to discuss specific strategies you've used in the past to drive adoption and renewals. Show us you know your stuff!
✨Tip Number 3
Practice your storytelling skills! We want to hear about your past successes in a way that highlights your impact. Use the STAR method (Situation, Task, Action, Result) to structure your answers and keep it engaging.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. Mention something specific from your conversation to remind us of your enthusiasm and fit for the role. It shows you’re genuinely interested!
We think you need these skills to ace Senior Customer Success Manager (UK)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer success and AI shine through. We want to see how excited you are about helping customers thrive with our digital workers!
Tailor Your Experience: Make sure to highlight your relevant experience in customer-facing roles, especially in SaaS or AI. We’re looking for that hands-on GTM experience, so don’t hold back on showcasing your achievements!
Be a Storyteller: Use your application to tell a story about your journey in customer success. Share specific examples of how you've built relationships and driven business impact—this will help us see you as a strategic advisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at 11x
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics and how they relate to the role. Understand how you can drive adoption and renewals, and be ready to discuss specific examples from your past experience that demonstrate your ability to impact these metrics.
✨Showcase Your GTM Experience
Since the role requires a strong understanding of go-to-market strategies, prepare to share your hands-on experiences in sales, partnerships, or business development. Highlight any successful projects where you’ve contributed to scaling new motions or tools, as this will resonate well with the interviewers.
✨Prepare for Executive Conversations
As you'll be engaging with C-level and VP stakeholders, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've built relationships with senior executives in the past and how you can align their strategic goals with the company's offerings.
✨Demonstrate a Builder’s Mindset
The ideal candidate is proactive and resourceful. Think of examples where you took initiative to solve problems or improve processes. Be ready to discuss how you thrive in fast-paced environments and how your hands-on approach has led to successful outcomes for customers.
