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For Companies At a Glance
- Tasks: Drive customer success by managing relationships and ensuring product adoption.
- Company: Join one of the fastest-growing AI companies transforming work with digital solutions.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Why this job: Be a strategic advisor and make a real impact on high-value customer success.
- Qualifications: 5+ years in customer-facing roles with a passion for relationship building.
- Other info: Collaborate with cross-functional teams and contribute to a thriving customer community.
The predicted salary is between 48000 - 72000 ÂŁ per year.
At 11x, we are building autonomous digital workers that handle routine work end-to-end, freeing humans to focus on what they do best—creating, innovating, and building meaningful relationships. We are one of the world’s fastest growing AI companies, having achieved a 20x increase in ARR and raised $75M+ from leading investors including a16z and Benchmark.
We’re looking for a Customer Success Manager who is energized by the challenge of scaling new go-to-market motions and driving business impact across a portfolio of high-value customers. At 11x, we call this a Full Stack CSM—you’ll own the entire customer journey: from onboarding and consulting on use cases, to managing ongoing success and even leading commercial conversations. You won’t just manage accounts—you’ll serve as a strategic advisor to executive stakeholders, deeply embed yourself in customer workflows, and proactively identify opportunities to expand adoption and value. Ideal candidates have hands-on GTM experience—whether through sales, partnerships, business development, or supporting go-to-market tools—and are passionate about building long-term relationships that lead to outsized outcomes.
What You’ll Do
- Act as a trusted advisor to C-level and VP stakeholders, aligning our digital workers to their strategic goals and success metrics.
- Drive adoption, onboarding, and expansion across teams by surfacing new use cases, leading training sessions, and articulating impact.
- Own and grow your book of business, with a strong focus on renewals, upsell, and product stickiness.
- Partner cross-functionally with product, engineering, and GTM teams to shape roadmap, resolve friction, and co-create scalable success.
- Contribute to the broader customer ecosystem—developing playbooks, leading community events, and sharing insights.
Requirements
- 5+ years in a customer-facing role (Customer Success, Sales, etc.).
Senior Customer Success Manager (UK) in London employer: 11x
Contact Detail:
11x Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager (UK) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at 11x on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding 11x's products and how they align with customer success. Show us that you’re not just a fit for the role, but that you genuinely care about helping customers thrive with our digital workers.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven customer success in the past. We want to hear about your wins and how you’ve built relationships that lead to long-term success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the 11x team!
We think you need these skills to ace Senior Customer Success Manager (UK) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Customer Success Manager role. Highlight your experience in customer success and any relevant go-to-market strategies you've implemented. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've driven success in previous roles. This helps us understand the impact you've made and how you can do the same at 11x.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can build meaningful relationships, so don’t be afraid to show us who you are and what motivates you. Authenticity goes a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at 11x
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics and how they relate to the role. Be ready to discuss how you've used these metrics in past roles to drive adoption and renewals. This shows you understand the importance of aligning with C-level stakeholders' strategic goals.
✨Demonstrate Your GTM Experience
Since the role requires hands-on go-to-market experience, prepare specific examples from your past where you've successfully driven business impact. Highlight any instances where you’ve partnered with sales or product teams to enhance customer journeys—this will resonate well with the interviewers.
✨Showcase Your Relationship-Building Skills
Be ready to share stories that illustrate your ability to build long-term relationships with clients. Discuss how you've acted as a trusted advisor in previous roles, and how you’ve identified opportunities for upselling or expanding product usage. This is crucial for a Full Stack CSM.
✨Prepare Questions About Their Digital Workers
Research 11x's digital workers and think of insightful questions about their technology and customer applications. Asking thoughtful questions not only shows your interest but also demonstrates your proactive approach to understanding how you can add value to their customers.
