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- Tasks: Own the customer journey and drive adoption for high-value clients.
- Company: Leading AI company in Greater London with a focus on innovation.
- Benefits: Competitive salary, collaborative environment, and opportunities for growth.
- Why this job: Be a strategic advisor and make a real impact in the AI industry.
- Qualifications: 5+ years in customer-facing roles and strong market understanding.
- Other info: Onsite work three days a week in a dynamic team.
The predicted salary is between 43200 - 72000 £ per year.
A leading AI company in Greater London seeks a Customer Success Manager to own the entire customer journey. This role involves driving adoption and managing a portfolio of high-value customers, acting as a strategic advisor to executive stakeholders.
Ideal candidates will have:
- 5+ years in customer-facing roles
- A strong understanding of the go-to-market landscape
The position is highly collaborative with a requirement for onsite work three days a week.
Full-Stack AI CSM — Strategic Customer Success (London) employer: 11x
Contact Detail:
11x Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full-Stack AI CSM — Strategic Customer Success (London)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the company's products and customer success strategies. Show them you’re not just another candidate; you’re genuinely interested in how they operate and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs. Highlight your past successes in driving customer adoption and managing relationships with high-value clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Full-Stack AI CSM — Strategic Customer Success (London)
Some tips for your application 🫡
Show Your Passion for AI: When writing your application, let your enthusiasm for AI shine through! We want to see how your passion aligns with our mission at StudySmarter. Share any relevant experiences or projects that highlight your interest in the field.
Tailor Your Experience: Make sure to customise your application to reflect your 5+ years of experience in customer-facing roles. We’re looking for candidates who can demonstrate their understanding of the go-to-market landscape, so be specific about your achievements and how they relate to this role.
Be a Storyteller: Use your written application to tell a compelling story about your career journey. We love to see how you’ve driven adoption and managed high-value customers in the past. Highlight your strategic advisory skills and how you've collaborated with executive stakeholders.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Full-Stack AI CSM position. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at 11x
✨Know Your Customer Success Metrics
Make sure you understand key customer success metrics and how they relate to the role. Be ready to discuss how you've driven adoption and managed portfolios in your previous roles, as this will show your strategic thinking and ability to deliver results.
✨Research the Company’s AI Solutions
Dive deep into the company’s AI products and services before the interview. Familiarise yourself with their go-to-market strategies and be prepared to discuss how you can leverage these solutions to enhance customer journeys and drive value for high-value clients.
✨Prepare for Executive-Level Conversations
Since you'll be acting as a strategic advisor to executive stakeholders, practice articulating your thoughts clearly and confidently. Think of examples where you've successfully influenced decision-makers and be ready to share those stories during the interview.
✨Showcase Your Collaborative Spirit
This role is highly collaborative, so be prepared to discuss how you've worked effectively within teams in the past. Highlight experiences where you’ve partnered with cross-functional teams to achieve customer success, as this will demonstrate your ability to thrive in a team-oriented environment.
