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- Tasks: Own the customer journey and drive adoption for high-value clients.
- Company: Leading AI company in Greater London with a focus on innovation.
- Benefits: Competitive salary, collaborative environment, and opportunities for growth.
- Why this job: Be a strategic advisor and make a real impact in the AI industry.
- Qualifications: 5+ years in customer-facing roles and strong market understanding.
- Other info: Onsite work three days a week in a dynamic team.
The predicted salary is between 43200 - 72000 £ per year.
A leading AI company in Greater London seeks a Customer Success Manager to own the entire customer journey. This role involves driving adoption and managing a portfolio of high-value customers, acting as a strategic advisor to executive stakeholders.
Ideal candidates will have 5+ years in customer-facing roles and a strong understanding of the go-to-market landscape. The position is highly collaborative with a requirement for onsite work three days a week.
Full-Stack AI CSM — Strategic Customer Success (London) employer: 11x
Contact Detail:
11x Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full-Stack AI CSM — Strategic Customer Success (London)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by researching the company's recent projects and challenges in the AI space. This shows we’re genuinely interested and ready to contribute to their success right from the get-go.
✨Tip Number 3
Practice our pitch! We need to clearly articulate how our experience aligns with the role. Highlighting our customer-facing skills and strategic insights will make us stand out as the ideal candidate.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can leave a lasting impression and keep us top of mind for the hiring team.
We think you need these skills to ace Full-Stack AI CSM — Strategic Customer Success (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Full-Stack AI CSM role. Highlight your customer-facing experience and any strategic advisory roles you've held, as this will show us you're a great fit for managing high-value customers.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how your background makes you the perfect candidate. Don’t forget to mention your understanding of the go-to-market landscape!
Showcase Collaboration Skills: Since this role is highly collaborative, make sure to include examples of how you've worked effectively in teams. We want to see how you’ve partnered with others to drive success, especially in customer-focused environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at 11x
✨Know Your Customer Success Metrics
Familiarise yourself with key customer success metrics and how they relate to the role. Be ready to discuss how you've driven adoption and managed portfolios in previous positions, showcasing your understanding of what makes customers successful.
✨Research the Company’s AI Solutions
Dive deep into the company’s AI products and services. Understand their unique selling points and how they fit into the market landscape. This will help you articulate how you can add value as a strategic advisor to executive stakeholders.
✨Prepare for Collaborative Scenarios
Since the role is highly collaborative, think of examples where you've successfully worked with cross-functional teams. Be prepared to discuss how you handle conflicts and drive consensus among different stakeholders.
✨Showcase Your Customer-Facing Experience
With 5+ years in customer-facing roles, highlight specific instances where you've turned challenges into opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your impact on customer journeys.
