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- Tasks: Analyse global financial user journeys and create engaging editorial content.
- Company: Join 11:FS, a pioneering fintech company transforming financial services.
- Benefits: 25 days annual leave, birthday off, remote work options, and enhanced parental leave.
- Why this job: Kickstart your fintech career while honing your UX and writing skills.
- Qualifications: 1+ years in UX or similar, strong writing skills, and fintech interest.
- Other info: Collaborative team environment with opportunities for growth and specialisation.
The predicted salary is between 31000 - 36000 £ per year.
11:FS is on a mission to change the fabric of financial services. Our Ventures practice builds challenger propositions globally, like we did for NatWest with Mettle. We are a media company, and our Growth team generates a stream of content that supports our brand and changes the conversation. Our Pulse team creates a benchmarking tool used by the likes of Monzo, Starling, NatWest, and Tesco Bank. 11:FS Pulse is a leading product insights platform catering to professionals in financial services. We offer access to an expansive library of user journey recordings and a diverse collection of high-quality editorial content. Recognized for our authoritative voice, we set the benchmark for UX and digital experiences in fintech and banking.
Our content library includes 22,000+ user journey recordings from 900+ brands in over 50 countries. The recordings are collected, processed, and analysed by our valued and highly-skilled content team, with many new journeys being published each month. We strive to be at the forefront of product innovation and UX trends in financial services, serving clients across the globe. The Pulse team has big ambitions for the year ahead as we look to expand the feature set of the platform and explore new content opportunities to inspire and empower our users to build better digital experiences.
25 days of annual leave, Birthday off, Work from anywhere for up to 3 months of the year, Enhanced parental leave, Cycle to work scheme.
About the role: Associate UX Research Analysts will form a core part of our ambitious Pulse content team. The position will involve leveraging UX skills and fintech knowledge to analyse and assess financial user journeys from around the world, while significantly contributing insightful, longer-form editorial content about the fintech landscape, alongside playing a key role in benchmarking and validating financial product features at scale. Exceptional writing abilities are essential, as the role is central to maintaining high-quality, insightful, and engaging content on the Pulse platform. This position is an excellent opportunity to enter the fintech industry and further develop one's UX knowledge and editorial skills.
Key Responsibilities:- Utilising your UX experience to conduct expert analysis of financial apps and websites from all over the world.
- Acquiring user journeys from our panel of users.
- Contributing significantly towards our weekly newsletter by writing long-form, well-researched editorials about trending financial services and fintech topics.
- Playing a core role in the Feature Benchmarking team, sourcing and validating financial product features across global markets.
- Rapidly acquire and verify user journeys to ensure accuracy and completeness of benchmarking data.
- Maintain a high bar for detail and data integrity when confirming feature availability.
- Developing a strong understanding of the fintech market and specialising in a particular area of it.
- Helping the Pulse team identify new financial service products to include on the platform.
- Producing engaging editorial content to guide Pulse users toward particularly interesting or high-quality product experiences, such as creating curated playlists with commentary.
- Playing an active role in achieving the Content Team's editorial ambitions.
- Helping clients identify valuable user journeys and best UX practices.
- Working collaboratively with a friendly team on a day-to-day basis.
- Excellent written and verbal communication skills, with strong abilities in crafting compelling long-form content.
- 1+ years of experience in the field of UX (or similar).
- Interested and knowledgeable about UX/UI Design.
- Enjoys writing and able to produce high-quality, engaging copy at a relatively fast pace.
- Very interested in fintech/financial services and eager to deepen knowledge about the industry and its products.
- A collaborative and engaged team player.
- Has an interest in specialising within a specific area of fintech or finance.
The pay range for this role is: 31,000 - 36,000 GBP per year.
Associate UX Research Analyst in London employer: 11:FS Group Ltd
Contact Detail:
11:FS Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate UX Research Analyst in London
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your UX research projects and any editorial content you've written. This is your chance to shine and demonstrate what you can bring to the Pulse team.
✨Tip Number 3
Prepare for interviews by diving deep into 11:FS and its products. Understand their mission and how your skills align with their goals. This will help you stand out as a candidate who truly gets it.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Associate UX Research Analyst in London
Some tips for your application 🫡
Show Off Your Writing Skills: Since this role is all about crafting engaging content, make sure your application showcases your writing prowess. Use clear, concise language and don't shy away from demonstrating your ability to create compelling narratives.
Tailor Your Application: We want to see how you fit into our mission at 11:FS. Customise your CV and cover letter to highlight your UX experience and passion for fintech. Make it personal and relevant to the role!
Highlight Your UX Knowledge: Don’t forget to mention any specific UX projects or experiences you've had. We’re looking for someone who can analyse user journeys effectively, so share examples that demonstrate your analytical skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at 11:FS Group Ltd
✨Know Your Fintech Stuff
Make sure you brush up on the latest trends in fintech and financial services. Familiarise yourself with key players like Monzo and Starling, and be ready to discuss how their user journeys stand out. This will show your genuine interest in the industry and help you connect your UX skills to real-world applications.
✨Show Off Your Writing Skills
Since exceptional writing abilities are crucial for this role, prepare a few examples of your long-form content. Whether it's a blog post or a case study, be ready to discuss your writing process and how you ensure your content is engaging and insightful. This will demonstrate your capability to contribute to the Pulse platform effectively.
✨Prepare for UX Analysis Questions
Expect questions that assess your UX analysis skills. Think about how you would evaluate a financial app's user journey and what metrics you would consider. Practising your thought process out loud can help you articulate your approach during the interview.
✨Be Ready to Collaborate
This role involves working closely with a team, so be prepared to discuss your collaborative experiences. Share examples of how you've worked with others to achieve a common goal, especially in a fast-paced environment. Highlighting your teamwork skills will show you're a great fit for their friendly culture.