Lead Product Designer

11:FS is on a mission to change the fabric of financial services. Our Ventures practice builds challenger propositions globally, like we did for NatWest with Mettle. Our Pulse team creates a benchmarking tool used by the likes of Monzo, Starling, NatWest and Tesco Bank. We truly live our values at 11:FS, and they are critical to your entire journey here. “Cultural Add” is as, if not more, important as pure technical fit, and as part of your interview process we’ll deep dive into our values and your beliefs. Everyone at 11:FS fits our 4 core values: Team, Attitude, Communication and Impact, and this remains at the core of our growth.

About the role

We are seeking a versatile, hands‑on Lead Product Designer to join our consultancy. This role is ideal for someone with a strong consultancy background, preferably in fintech or financial services, who can work across the full project lifecycle, from discovery and research through experience strategy, product thinking, and hands‑on design execution, for our clients in financial services and fintech. You will shape experience strategy and product solutions for our clients, translate them into actionable user journeys, define interaction patterns and flows, support research activities, and design polished, functional interfaces that are both user‑friendly and business‑ready. The role requires someone who can both think strategically and execute hands‑on.

Key Responsibilities

• Define and shape experience strategy for client projects, translating it into actionable user journeys and interactions.
• Lead UX and UI design, defining interaction patterns, flows, and polished interfaces for client products and services.
• Conduct user research to inform and validate design and product decisions for client solutions.
• Define and produce content to support user journeys and business goals in client‑facing experiences.
• Own client projects end‑to‑end, leading workstreams and managing client relationships as needed, with support from the Director.
• Ensure consistency, quality, and cohesion across client work.
• Contribute to the evolution of the design and product practice within the consultancy.

Skills/Experience

• You are a strategic thinker and a hands‑on designer who thrives in client‑facing consultancy work, particularly in financial services or fintech.
• Exceptional hands‑on experience in experience strategy, UX, UI, research, content, and product thinking for client‑facing projects.
• Consultancy experience, preferably in fintech or financial services, with demonstrated ability to deliver across the full project lifecycle, from discovery to execution of design and product solutions.
• Familiarity with service design tools and methods, including journey mapping, service blueprinting, conceptual design, and problem framing.
• Strong communication, storytelling, and writing skills for client‑facing and public‑facing materials.
• Flexible, adaptable, and able to manage multiple projects simultaneously.
• Demonstrated ability to support and guide teams and client interactions effectively.

Nice to have: experience leading content work and guiding copy across client projects.

This is an opportunity to play a pivotal role in a small, high‑impact design practice within a specialized consultancy that works to transform the fabric of financial services, and where projects carry significant client and business impact. You will help deliver innovative solutions for clients that drive business outcomes, delight customers, and reinforce the consultancy’s reputation for excellence.

The pay range for this role is: 80,000 - 90,000 GBP per year.