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- Tasks: Analyse global financial user journeys and create engaging editorial content.
- Company: Join 11:FS, a pioneering fintech company transforming financial services.
- Benefits: 25 days annual leave, birthday off, remote work options, and enhanced parental leave.
- Why this job: Kickstart your fintech career while honing your UX and writing skills.
- Qualifications: 1+ years in UX or similar, strong writing skills, and fintech interest.
- Other info: Collaborative team environment with opportunities for growth and specialisation.
The predicted salary is between 31000 - 36000 £ per year.
11:FS is on a mission to change the fabric of financial services. Our Ventures practice builds challenger propositions globally, like we did for NatWest with Mettle. Our Pulse team creates a benchmarking tool used by the likes of Monzo, Starling, NatWest and Tesco Bank. 11:FS Pulse is a leading product insights platform catering to professionals in financial services. We offer access to an expansive library of user journey recordings and a diverse collection of high-quality editorial content. Recognized for our authoritative voice, we set the benchmark for UX and digital experiences in fintech and banking.
Our content library includes 22,000+ user journey recordings from 900+ brands in over 50 countries. The recordings are collected, processed and analysed by our valued and highly-skilled content team with many new journeys being published each month. We strive to be at the forefront of product innovation and UX trends in financial services, serving clients across the globe. The Pulse team has big ambitions for the year ahead as we look to expand the feature set of the platform and explore new content opportunities in order to inspire and empower our users to build better digital experiences.
- 25 days of annual leave
- Birthday off
- Work from anywhere for up to 3 months of the year
- Enhanced parental leave
- Cycle to work scheme
Associate UX Research Analysts will form a core part of our ambitious Pulse content team. The position will involve leveraging UX skills and fintech knowledge to analyse and assess financial user journeys from around the world, while significantly contributing insightful, longer-form editorial content about the fintech landscape, alongside playing a key role in benchmarking and validating financial product features at scale. Exceptional writing abilities are essential, as the role is central to maintaining high-quality, insightful, and engaging content on the Pulse platform. This position is an excellent opportunity to enter the fintech industry and further develop one’s UX knowledge and editorial skills.
Key Responsibilities- Utilising your UX experience to conduct expert analysis of financial apps and websites from all over the world
- Acquiring user journeys from our panel of users
- Contributing significantly towards our weekly newsletter by writing long-form, well-researched editorials about trending financial services and fintech topics
- Play a core role in the Feature Benchmarking team, sourcing and validating financial product features across global markets
- Rapidly acquire and verify user journeys to ensure accuracy and completeness of benchmarking data
- Maintain a high bar for detail and data integrity when confirming feature availability
- Developing a strong understanding of the fintech market and specialising in a particular area of it
- Helping the Pulse team identify new financial service products to include on the platform
- Producing engaging editorial content to guide Pulse users toward particularly interesting or high-quality product experiences, such as creating curated playlists with commentary
- Playing an active role in achieving the Content Team’s editorial ambitions
- Helping clients identify valuable user journeys and best UX practices
- Working collaboratively with a friendly team on a day-to-day basis
- Excellent written and verbal communication skills, with strong abilities in crafting compelling long-form content
- 1+ years of experience in the field of UX (or similar)
- Interested and knowledgeable about UX/UI Design
- Enjoys writing and able to produce high-quality, engaging copy at a relatively fast pace
- Very interested in fintech/financial services and eager to deepen knowledge about the industry and its products
- A collaborative and engaged team player
- Has an interest in specialising within a specific area of fintech or finance
The pay range for this role is: 31,000 - 36,000 GBP per year (11:FS Group Limited)
Associate UX Research Analyst employer: 11:FS Group Ltd
Contact Detail:
11:FS Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate UX Research Analyst
✨Tip Number 1
Network like a pro! Reach out to folks in the fintech space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your UX research projects and insights. This is your chance to shine and demonstrate what you can bring to the Pulse team.
✨Tip Number 3
Prepare for interviews by diving deep into 11:FS and its products. Knowing the ins and outs of their offerings will help you stand out and show your genuine interest in the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Associate UX Research Analyst
Some tips for your application 🫡
Show Off Your Writing Skills: Since this role is all about crafting engaging content, make sure your application showcases your writing prowess. Use clear, concise language and don’t shy away from demonstrating your ability to create compelling narratives.
Tailor Your Application: We want to see how you fit into our world! Customise your CV and cover letter to highlight your UX experience and interest in fintech. Mention specific projects or experiences that align with what we do at 11:FS.
Be Authentic: Let your personality shine through in your application. We’re looking for team players who are passionate about UX and fintech, so don’t hesitate to share your unique perspective and enthusiasm for the industry.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our awesome team!
How to prepare for a job interview at 11:FS Group Ltd
✨Know Your Fintech Stuff
Make sure you brush up on the latest trends in fintech and financial services. Familiarise yourself with key players like Monzo and Starling, and be ready to discuss how their user journeys compare. This will show your genuine interest and understanding of the industry.
✨Show Off Your Writing Skills
Since exceptional writing is crucial for this role, prepare a few examples of your long-form content. Whether it's a blog post or an article, be ready to discuss your writing process and how you ensure your content is engaging and insightful.
✨Demonstrate Your UX Knowledge
Be prepared to talk about your experience in UX research. Think of specific projects where you analysed user journeys or contributed to product features. Highlight your attention to detail and how you maintain data integrity in your work.
✨Ask Thoughtful Questions
Prepare some questions that show your enthusiasm for the role and the company. Ask about the Pulse team's future plans or how they measure the success of their editorial content. This not only shows your interest but also helps you gauge if the company is the right fit for you.