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- Tasks: Join us as a Digital User Researcher to shape YBS' digital future through customer testing and insights.
- Company: YBS is a member-focused organization that values people over shareholders, fostering a supportive work environment.
- Benefits: Enjoy flexible working options, 25 days holiday, bonuses, and comprehensive health benefits.
- Why this job: Be part of an exciting User Centred Design transformation and make a real impact on customer experiences.
- Qualifications: Bring your expertise in digital user research methodologies and strong communication skills to the team.
- Other info: This is a hybrid role with a 12-month fixed term contract, perfect for balancing work and studies.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Are you aDigital User Researcherlooking for your next opportunity? YBS' User Centred Design Digital team is growing and we are now looking to build a specialist Digital User Research team to focus on desk research and customer testing of communications, marketing and digital services. You will be playing a critical role in shaping the future of the YBS' Digital Channels.
Its an exciting time to join us in this developing role and take part in our User Centred Design transformation journey. This is a hybrid role – a mix of working from home and in our central Leeds office.
Fixed term contract 12 months
About the role
AsDigital User Researcher, you will
- Plan, execute and design recommendations from customer testing using appropriate methodologies for YBS group customer communications and digital experiences
- Utilise your expertise in best practice for digital user research and standards
- Deliver clear and concise insight enabling YBS colleagues to make decisions about the efficacy and understandability of their communications
- Work collaboratively and productively with a wide range of stakeholders to deliver the testing to deliver usability and comprehension testing
- Ensure the customer testing approach for YBS customer communications and digital experiences adheres to Consumer Duty principles, supports the needs of vulnerable customers and is FCA
- Support the Digital User Research lead in managing the demand pipeline and ongoing engagement with business stakeholders requesting testing of communications or journeys
- Continuously improve the YBS Group approach to communications testing
- Build strong relationships with other research and insight teams in YBS
About you
Youll be a self-starter with fantastic stakeholder management and communication skills. Youll have:
- Expertise in digital user research and testing on mobile app, web, chatbot and non-digital channels (e.g. letters, marketing assets)
- In depth understanding of the digital user research methodologies for example, talk out loud protocol, UX heuristics, desk research, Wizard of Oz testing, surveys, Cloze and so on
- Ability to deliver actionable insight from digital customer testing activities and desk research
- Experience of designing digital user testing for a wide range of scenarios
- Ability to interpret complex information to deliver great customer and business outcomes
- Experience of delivering and designing best practice customer testing approaches
- Understanding of delivery of effective customer communications testing approach at scale and pace
About us
At YBS we dont have shareholders, we have members. We care about people and that includes you. So here, youll be respected for who you are, youll be able to bring your whole self to work, and youll have everything you need to build a long and rewarding career.
Flexibility.We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether its finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. Were happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development.We want you to feel challenged here. Whatever your ambitions, were committed to helping you develop your skills and move ahead in your career journey. From day one, well set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity.Were passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If youll go the extra mile to help our members, youll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday.Youll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus.At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension.We know how important it is to save towards the future, thats why well contribute up 11% into your YBS pension.
- Healthcare.Health and wellbeing are an important part of life at YBS, when you join us youll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits.When you join YBS youll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply?
If youre excited about this role and want to be part of the YBS team, apply now to send us your application.
Digital User Researcher employer: 1168968
Contact Detail:
1168968 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital User Researcher
✨Tip Number 1
Familiarize yourself with the specific digital user research methodologies mentioned in the job description, such as talk out loud protocol and Wizard of Oz testing. This will not only help you understand the role better but also allow you to speak confidently about these techniques during your interview.
✨Tip Number 2
Network with professionals in the field of digital user research. Join relevant online communities or attend webinars to connect with others who work in similar roles. This can provide you with insights into the industry and potentially lead to referrals.
✨Tip Number 3
Prepare examples of past projects where you successfully delivered actionable insights from customer testing. Be ready to discuss how your findings impacted decision-making processes, as this aligns with the responsibilities outlined in the job description.
✨Tip Number 4
Research YBS's current digital channels and communications. Understanding their existing strategies and identifying areas for improvement can help you demonstrate your proactive approach and genuine interest in contributing to their User Centred Design transformation journey.
We think you need these skills to ace Digital User Researcher
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Digital User Researcher position. Familiarize yourself with the methodologies mentioned in the job description, such as UX heuristics and customer testing approaches.
Tailor Your CV: Customize your CV to highlight your relevant experience in digital user research and testing. Emphasize your expertise in methodologies like talk out loud protocol and surveys, and provide specific examples of how you've delivered actionable insights from previous projects.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for user-centered design and your ability to work collaboratively with stakeholders. Mention how your skills align with YBS's commitment to inclusivity and flexibility, and express your enthusiasm for contributing to their digital transformation journey.
Proofread Your Application: Before submitting your application, take the time to proofread all your documents. Check for any spelling or grammatical errors, and ensure that your application is clear and concise. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at 1168968
✨Showcase Your Expertise
Be prepared to discuss your experience with various digital user research methodologies. Highlight specific projects where you utilized techniques like talk out loud protocol or Wizard of Oz testing, and explain how these contributed to actionable insights.
✨Demonstrate Stakeholder Management Skills
Since the role involves collaboration with a wide range of stakeholders, share examples of how you've successfully managed relationships in previous roles. Discuss how you ensured effective communication and alignment on project goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to design digital user testing for different scenarios. Think about past experiences where you had to adapt your approach based on specific customer needs or business objectives.
✨Emphasize Continuous Improvement
YBS values continuous improvement in their processes. Be ready to discuss how you've contributed to enhancing user research practices in your previous roles and how you plan to bring that mindset to YBS.
