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For Companies At a Glance
- Tasks: Lead the design and optimization of YBS chat bot conversations.
- Company: Join YBS, a member-focused organization that values people over profits.
- Benefits: Enjoy flexible working hours, 25 days holiday, and a bonus scheme up to 15%.
- Why this job: Be part of a dynamic team shaping user experiences with cutting-edge AI technology.
- Qualifications: Proven experience in conversation design and familiarity with Microsoft technologies required.
- Other info: This is a hybrid role with remote work options and a supportive, inclusive culture.
The predicted salary is between 48000 - 72000 £ per year.
Job Description
Were excited to announce that we have an incredible opportunity for aConversation Design Lead(Senior Conversation Designer) to join our team in Digital Channels to lead the Conversation Design for YBS chat bot(s) and provide front end configuration expertise in chat and knowledge management using Dynamics 365.
The Conversation Design Lead role is an expert in Conversation Design and the technologies that underpin chat-based user experience, for example AI capabilities including Machine Learning and Large Language Models available within or connected to the Dynamics 365 Platform. Youll work with SMEs and technical teams in the business to help to define each chat bots purpose and design its user experience, flows and content strategy. Working closely with Contact Centre SMEs they will take ownership of all conversation flows to ensure that our customers experience a service that is consistent, natural, and useful.
In this role, you will also support D365 knowledge management, for our Contact Centre colleagues, keeping up to date with new features and techniques on the platform and working closely with SMEs to ensure we support Customer Services knowledge needs.
Part of a small team of specialists delivering our Digital Help & Support across all digital channels, this is a hybrid role; remote working and a small amount of onsite presence in our central Leeds & Bradford offices.
About the role
Responsible for leading the end-to-end user experience of the YBS chat bot(s), including the monitoring and optimisation of conversation experiences, you will
- Take customer scenarios and turn them into usable, coherent, regulatorily compliant conversation flows from scratch
- Curate the conversation within the chat bot(s), defining the flow of that conversation and the underlying logic in a detailed design specification
- Work closely with those who construct the technical architecture and deployment elements of the system to make sure the system works well for users and aligns with YBS strategy
- Explore and develop the use of Generative AI within the Dynamics 365 platform
- Prioritise and deliver configuration changes within D365
- Keep up to date with developments in D365, related technologies and industry practices, communicating them to relevant stakeholders and exploiting new features to benefit customers
- Understand of the risks associated with generative ai usage and experience in creating effective testing strategies and plans to mitigate those risks
About you
With a proven track record in a similar Conversation Design Lead role, what will you bring to the role?
- A portfolio of samples that demonstrate your skill and effectiveness in conversation design
- Demonstrable ability to consider users needs alongside the constraints of the system and/ or business capabilities to deliver the best possible user experience
- Experience with Microsoft technologies and those behind voice-based and chat-based interactive interfaces, such as Natural Language Processing (NLP) and Machine Learning
- Background in user experience designing for interactive or assistive experiences
- Strong problem-solving skills and an appetite for problem solving in a landscape that evolves quickly
- Excellent communication and influencing skills
- Understanding of Azure OpenAi chat bot systems
- Professional and academic qualifications in fields related to Conversation Design (such as Neuroscience or Linguistics) or equivalent practical experience with evidence of professional development
About us
At YBS we dont have shareholders, we have members. We care about people and that includes you. So here, youll be respected for who you are, youll be able to bring your whole self to work, and youll have everything you need to build a long and rewarding career.
Flexibility.We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether its finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. Were happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development.We want you to feel challenged here. Whatever your ambitions, were committed to helping you develop your skills and move ahead in your career journey. From day one, well set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity.Were passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If youll go the extra mile to help our members, youll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
- Holiday.Youll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days.
- Bonus.At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%).
- Pension.We know how important it is to save towards the future, thats why well contribute up 11% into your YBS pension.
- Healthcare.Health and wellbeing are an important part of life at YBS, when you join us youll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans.
- My Benefits.When you join YBS youll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts.
Ready to apply?
If youre excited about this role and want to be part of the YBS team, apply now to send us your application.
Conversation Design Lead employer: 1168968
Contact Detail:
1168968 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conversation Design Lead
✨Tip Number 1
Familiarize yourself with Dynamics 365 and its capabilities, especially in relation to chatbots and AI. Understanding the platform will help you speak confidently about how you can leverage its features in your role.
✨Tip Number 2
Showcase your experience with conversation design by preparing specific examples of past projects. Be ready to discuss how you approached user experience challenges and the outcomes of your designs.
✨Tip Number 3
Stay updated on the latest trends in generative AI and Natural Language Processing. Being knowledgeable about current technologies will demonstrate your commitment to innovation in conversation design.
✨Tip Number 4
Network with professionals in the field of conversation design and AI. Engaging with others can provide insights into best practices and may even lead to referrals or recommendations for the position.
We think you need these skills to ace Conversation Design Lead
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Conversation Design Lead position. Familiarize yourself with conversation design principles, AI technologies, and Dynamics 365 functionalities.
Tailor Your CV: Customize your CV to highlight relevant experience in conversation design, user experience, and any specific technologies mentioned in the job description, such as Natural Language Processing and Machine Learning. Use keywords from the job listing to ensure your CV aligns with what they are looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for conversation design and your understanding of the role. Mention specific projects or experiences that demonstrate your skills and how they relate to the responsibilities outlined in the job description.
Showcase Your Portfolio: Include a link to your portfolio in your application. Make sure it contains samples of your work that illustrate your expertise in conversation design and user experience. Highlight projects that involved chatbots or AI technologies, as these will be particularly relevant.
How to prepare for a job interview at 1168968
✨Showcase Your Portfolio
Make sure to bring a portfolio that highlights your previous work in conversation design. Include samples that demonstrate your ability to create coherent and user-friendly conversation flows, as this will be crucial for the role.
✨Understand the Technology
Familiarize yourself with Microsoft technologies, especially Dynamics 365, Natural Language Processing (NLP), and Machine Learning. Be prepared to discuss how these technologies can enhance chat-based user experiences.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice articulating your ideas clearly and concisely, especially when discussing complex concepts like generative AI and user experience design.
✨Demonstrate Problem-Solving Skills
Be ready to share examples of how you've tackled challenges in conversation design. Highlight your problem-solving approach and how you adapt to evolving landscapes, as this is key to succeeding in this fast-paced environment.
