Senior Analyst, Business Workforce Solutions

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy.

Our five Behaviours - Traveller First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together - help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

The Expedia Group Business Workforce Solutions Team supports the lodging organization by forecasting workload for stakeholder teams and modeling staffing scenarios to ensure partner outreach success, efficient and effective account management growth and healthy return on investment. As a Senior Analyst, you will be responsible for modeling forecasting problems, discovering insights and identifying opportunities through the use of statistical, data mining and visualization techniques.

You will need to collaborate effectively with internal stakeholders and cross-functional teams to analyze forecast variances, understand and mitigate variance drivers, identify opportunities to improve operational efficiencies, and deliver successfully against high organizational standards. This is a high impact and high visibility role with heavy interaction with senior leadership and goals that directly impact the bottom line of the business.

To be successful in this position you will need to possess an entrepreneurial mindset and be able to operate with minimal guidance while owning end-to-end deliverables. You will handle multiple tasks and projects simultaneously, establish priorities, and drive delivery of high-quality outputs in a dynamic work environment with overlapping deadlines and short time constraints.

What You Will Do

• Work collaboratively with account management teams to gain a profound knowledge of workstreams and performance metrics.
• Develop and maintain demand, workload and staffing forecast models based on historical data to be used in short-term operational execution and long-term budget planning.
• Maintain historical data hygiene as well as proactively adjust forecast models to account for changes in business processes and metrics.
• Gather and analyze data to identify trends and/or patterns and make recommendations as appropriate to reduce workload and improve productivity for stakeholder teams. Monitor and track the results of recommendations as appropriate.
• Research and identify potential risks in staffing levels and develop and implement plans to aid the operation in avoiding or mitigating through the risks as needed.
• Utilize system reporting tools to analyze current business processes and to support continuous process improvements.
• Identify opportunities for improvement through data - setting targets, understanding drivers, assessing performance, and modelling scenarios.
• Present results back to the business in a structured, data-driven manner simplifying complex concepts for non-technical audiences.
• Use a problem-solving approach that gets to the underlying business questions, using a variety of data sources and information.

Who You Are

• Technical skills - advanced SQL skills and competence in use of analytical tools including Excel, Salesforce, Tableau, etc. Experience with one or more of the statistical modeling languages/toolboxes such as R, SAS, SPSS, Matlab, or Python is a plus.
• Analytical Mindset - a problem solving approach that gets to the underlying business questions, using a variety of data sources and information.
• Stakeholder Partnership - analytical ingenuity and leadership, coupled with demonstrated cross-functional partnership, comfortable creating strategic recommendations in a thoughtful yet concise manner, and obtaining organizational approval at senior levels.
• Effective Communicator - build and sustain effective communications with other roles involved in the project.
• Flexible approach - tailor expert knowledge to meet specific circumstances.
• Educated to degree level or equivalent.

Why join us

Expedia Group recognises our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognise the power of travel to break down barriers and make people's lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them with the tools to do so.

Whether you're applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organisation but keep our feet on the ground, so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership.

Accommodation requests: Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request.

About Expedia Group: Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Equal Opportunity: Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.