Key Responsibilities
- Own business performance outcomes across vendor-supported programs, including revenue delivery, operational efficiency, scalability, and partner performance.
- Develop scalable governance frameworks that enable vendors to operate with autonomy while maintaining accountability to business objectives and operational standards.
- Partner with commercial stakeholders to identify growth opportunities and monetisation initiatives across affiliate and partner ecosystems.
- Drive business reviews, forecasting, prioritisation, and strategic planning across vendor portfolios.
- Build operational frameworks that allow vendors to independently manage day‑to‑day execution within clearly defined SOPs, SLAs, governance structures, and escalation pathways.
- Drive vendor accountability through structured governance, performance management, quality oversight, and continuous improvement programs.
- Mentor and develop team members while fostering ownership and accountability.
- Champion a continuous improvement mindset across internal and external teams.
- Influence senior stakeholders through strong business acumen, operational credibility, and structured communication.
Qualifications
- 10+ years of experience in partnerships, vendor management or scaled operational environment.
- Solid experiences in growing accounts and driving business development within the affiliate marketing, airline, travel technology/distribution or finance industry.
- Strong understanding of the digital world, customer needs and the ability to identify unmet or emerging needs.
- Prior people management experience with demonstrated ability to lead, coach, and develop high‑performing teams.
- Strong understanding of operational governance, service delivery models, and scalable operational frameworks.
- Strong commercial acumen with the ability to balance revenue priorities and operational execution.
- Experience working in fast‑paced and high‑growth environment.
- Excellent stakeholder management and executive communication skills.
- Strong analytical, problem‑solving, and prioritisation capabilities.
Equal Employment Opportunity
All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
