Senior Director SPA, Growth and Operations

Senior Director, Growth & Operations - SPA

Reporting to the Vice President of B2B Analytics & Strategic Partnerships and Affiliates (SPA), the Senior Director leads the Growth & Operations (G&O) function within SPA.

The role builds and operates the operational backbone that spans go to market, strategy and programs, revenue analytics, growth and partner marketing, sales enablement, and vendor management to accelerate growth and scale efficiently across the organization.

Responsibilities

• Build and run the operational backbone of SPA, spanning go to market, strategy and programs, revenue analytics, growth and partner marketing, sales enablement, and vendor management.
• Work cross functionally with Commercial, Finance, Product & Tech, Marketing and Brands teams to translate strategy into execution, improve operational efficiency, and deliver insights and programs that drive stronger partner outcomes through data driven decision making.
• Build systems that encourage talent to grow in the organization, develop successors for own position, and share knowledge and best practices across broader business groups.
• Create pipelines of talent from both internal and external pools; place individuals in roles and assignments that support their personal and career development.
• Model and promote a "one team" culture, handle conflict openly and encourage ownership and collaboration across organizational boundaries.
• Anticipate future state, strategic business needs and develop rationale for investing in projects or initiatives now to meet long term objectives.
• Lead others to develop alternative approaches, apply analytics to assess viability, and present business cases to executive leadership, negotiating for investment in recommended solutions.
• Define and evolve the G&O strategy in alignment with SPA's overall goals, ensuring the function's priorities directly support accelerating the core business, expanding the product portfolio and driving efficiency and scalability across the organization.
• Own the annual and multi year planning cycle for SPA, including initiative sizing, business casing, prioritisation and trade off decisions across teams.
• Lead the go to market function that brings SPA's strategy and new product offerings to market through integrated programmes spanning strategy, product marketing and cross functional programme management.
• Lead the growth and partner marketing function, ensuring that large scale marketing and enablement strategies meet organisational objectives, are cost effective and deliver exceptional outcomes.
• Drive complex, multi work stream initiatives across SPA from design through to execution, ensuring programmes land on time and deliver measurable business impact.
• Develop and maintain operating rhythms, governance frameworks, and delivery processes that lift execution quality and reduce friction across the organisation.
• Oversee SPA's revenue analytics capability - encompassing commercial strategy, business intelligence and data science - transforming performance data into actionable insights that inform partner and business decisions.
• Champion a data first culture; ensure leaders across SPA have the metrics, models and tools they need to make well grounded decisions quickly and confidently.
• Steer and influence SPA's product decisions by developing areas of expertise that best meet market demands; act as an innovator and thought leader around new products, technologies and partner facing offerings.
• Lead a centralised vendor management capability, overseeing outsourced affiliate and partner services to drive consistent quality, operational efficiency and cost effectiveness.
• Proactively identify staffing and resourcing needs with internal stakeholders and plan and assign financial and material resources across the business unit in line with organisational goals.
• Develop policies and procedures to increase resource utilisation efficiency and reduce unnecessary costs within the business unit.
• Coach leaders of leaders on building strong, broad relationships across the business and with relevant industry partners; influence and partner with stakeholders to drive business wide strategy.
• Communicate department strategy, vision and mission across stakeholder groups to gain buy in and drive clarity on roles and individual impact.

Qualifications

• 16+ years of experience for a Bachelor's degree (14+ years for a Master's degree).
• 7+ years of people management experience.
• Bachelor's or Master's degree (or equivalent experience).
• Proven track record of building and scaling operations, go to market, and analytics functions in a complex, matrixed organization.
• Exceptional quantitative, analytical and critical thinking skills with the ability to translate metrics, research and trends into action.
• Excellent verbal and written communication skills; experience communicating complex information to senior leaders.
• Self starter who can excel in a fast paced and fluid environment.
• Strong ability to prioritise and drive multiple projects while seeing the big picture.
• Team player who actively promotes and encourages diversity of thought.
• Effective leadership coach capable of developing strong leaders, teams and managing diverse teams.
• Embodies Expedia Group behaviors: Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together.

Benefits

• Travel perks (including discounts on flights, hotels, etc.).
• Generous paid time off and flexible work model.
• Parental leave.
• Career development resources.
• Full benefits package.
• Accommodations & Equal Opportunity

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Equal Opportunity.

Expedia is committed to creating an inclusive work environment with a diverse workforce.

All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.