Senior Manager, New Business & Implementation – TPSP B2B Operations in London

What you’ll do:

• Own the end‑to‑end RFP and pitch deck process — from intake and qualification through to final submission and presentation.
• Build and maintain a centralised library and AI‑powered repository of RFP responses, ensuring content is accurate, up to date, and reusable across opportunities.
• Develop compelling, differentiated content that articulates TPSP’s servicing capabilities, operational strengths, and B2B value proposition.
• Represent TPSP during partner RFP presentations and renewal discussions, demonstrating executive presence and credibility with senior external stakeholders.
• Maintain a strong understanding of external competitors, competitive advantages, and B2B strategic goals to ensure submissions are market‑relevant and commercially sharp.
• Know when to push and pull on operational and commercial levers — understanding negotiation dynamics and how to position TPSP’s offer effectively.
• Partner closely with the B2B Strategy & RFP Managers and the Commercial/Sales Org to align on pipeline priorities, submission timelines, and win strategy.
• Own the end‑to‑end implementation and onboarding experience for new B2B partners, from contract signature through to operational go‑live.
• Simplify and continuously improve the onboarding process — reducing time‑to‑live, removing friction, and ensuring new partners feel set up for success from the start.
• Lead Onboarding Optimization initiatives, identifying and closing gaps in the current process through structured improvement cycles.
• Develop partner communication and education frameworks that set clear expectations, build confidence, and drive early engagement with TPSP’s servicing tools and capabilities.
• Design and deliver Agent Training programs that ensure frontline teams are prepared to service new partners from day one, in line with partner‑specific requirements and processes.
• Own the quality and accuracy of all new business and onboarding content — pitch decks, RFP libraries, onboarding guides, training materials, and partner‑facing documentation.
• Keep pace with the external competitive landscape, tracking market trends, competitor positioning, and evolving B2B partner expectations.
• Translate competitive intelligence and B2B strategic goals into sharper content, stronger narratives, and more relevant servicing propositions.

Who you are:

• You are an experienced operational leader with a background in B2B, travel, or customer experience — and a strong commercial instinct that sets you apart.
• You have 8+ years of experience in implementation, new business.