At a Glance
- Tasks: Lead technical integrations and ensure seamless API adoption for partners.
- Company: Join Expedia Group, a leader in travel partnerships and advertising.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on process improvements and automation.
- Why this job: Make a real impact in the travel industry with innovative technology.
- Qualifications: 4-6 years in a technical role; strong SQL and Excel skills required.
The predicted salary is between 55000 - 65000 £ per year.
As an Engagement Manager with Expedia Group’s Travel Partnerships and Advertising team, you will provide technical leadership for our partner integration ecosystem, ensuring seamless API adoption and high-quality partner experiences.
Responsibilities
- Lead end‑to‑end configurations and setups for strategic activity partners – Direct Connects, Point of Sale, and Private Label Solutions.
- Serve as a functional specialist for connectivity transactions and Expedia Group APIs.
- Investigate and resolve high‑priority technical issues using tools such as Splunk and SQL.
- Collaborate with Integration Engineers, Product Managers, and Partner Solutions teams to solve technical challenges during API adoption.
- Test and validate partner performance, identify root causes, and recommend enhancements.
- Provide partners with best‑practice guidance to ensure successful integrations.
- Document procedures and manage technical inquiries for knowledge sharing.
- Champion process improvements, tooling enhancements, and automation initiatives to reduce time‑to‑live and service costs.
- Coordinate cross‑team initiatives, align with business goals, and meet stakeholder expectations.
- Monitor risks and contribute to mitigation planning.
- Communicate effectively across technical and non‑technical stakeholders with clear, concise written and verbal updates.
- Support product development and process improvements by gathering and analyzing functional feedback.
Qualifications
- 4–6 years of experience in a technical or integration support role.
- Background in engineering, computer science, or a related technical/quantitative field.
- Proficiency in SQL and Excel for data analysis and reporting.
Key Skills
- Experience with Kibana, Postman, and Splunk.
- Strong understanding of REST APIs, system integration, and internet protocols.
- Ability to read and interpret XML and JSON messages.
- Knowledge of air‑industry standards and norms.
- Familiarity with GDS systems – Amadeus preferred, but Travelport and Sabre also acceptable.
Competencies
- Strong troubleshooting and investigative skills.
- Clear and effective communication across technical and non‑technical teams.
- Attention to detail and critical thinking for resolving complex issues.
Nice to Have
- Experience with Salesforce and GraphQL.
- Familiarity with monitoring connectivity or partner escalations.
- Previous experience in the travel or B2B tech industry.
Equal Opportunity Employment
Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age.
Engagement Manager in London employer: 11310 Expedia.com Ltd.
Expedia Group is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration within the travel technology sector. As an Engagement Manager, you will benefit from extensive professional growth opportunities, a commitment to diversity and inclusion, and the chance to work with cutting-edge technologies in a vibrant location. Join us to make a meaningful impact while enjoying a supportive environment that values your contributions and encourages continuous learning.
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We think this is how you could land Engagement Manager in London
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We think you need these skills to ace Engagement Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at 11310 Expedia.com Ltd..
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How to prepare for a job interview at 11310 Expedia.com Ltd.
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
