At a Glance
- Tasks: Lead technical integrations and ensure seamless API adoption for partners.
- Company: Join Expedia Group, a leader in travel partnerships and advertising.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and process improvement.
- Why this job: Make a real impact in the travel industry while solving technical challenges.
- Qualifications: 4-6 years in a technical role with strong SQL and Excel skills.
The predicted salary is between 55000 - 65000 £ per year.
As an Engagement Manager with Expedia Group’s Travel Partnerships and Advertising team, you will provide technical leadership for our partner integration ecosystem, ensuring seamless API adoption and high-quality partner experiences.
Responsibilities
- Lead end‑to‑end configurations and setups for strategic activity partners – Direct Connects, Point of Sale, and Private Label Solutions.
- Serve as a functional specialist for connectivity transactions and Expedia Group APIs.
- Investigate and resolve high‑priority technical issues using tools such as Splunk and SQL.
- Collaborate with Integration Engineers, Product Managers, and Partner Solutions teams to solve technical challenges during API adoption.
- Test and validate partner performance, identify root causes, and recommend enhancements.
- Provide partners with best‑practice guidance to ensure successful integrations.
- Document procedures and manage technical inquiries for knowledge sharing.
- Champion process improvements, tooling enhancements, and automation initiatives to reduce time‑to‑live and service costs.
- Coordinate cross‑team initiatives, align with business goals, and meet stakeholder expectations.
- Monitor risks and contribute to mitigation planning.
- Communicate effectively across technical and non‑technical stakeholders with clear, concise written and verbal updates.
- Support product development and process improvements by gathering and analyzing functional feedback.
Qualifications
- 4–6 years of experience in a technical or integration support role.
- Background in engineering, computer science, or a related technical/quantitative field.
- Proficiency in SQL and Excel for data analysis and reporting.
Key Skills
- Experience with Kibana, Postman, and Splunk.
- Strong understanding of REST APIs, system integration, and internet protocols.
- Ability to read and interpret XML and JSON messages.
- Knowledge of air‑industry standards and norms.
- Familiarity with GDS systems – Amadeus preferred, but Travelport and Sabre also acceptable.
Competencies
- Strong troubleshooting and investigative skills.
- Clear and effective communication across technical and non‑technical teams.
- Attention to detail and critical thinking for resolving complex issues.
Nice to Have
- Experience with Salesforce and GraphQL.
- Familiarity with monitoring connectivity or partner escalations.
- Previous experience in the travel or B2B tech industry.
Equal Opportunity Employment
Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability, or age.
Engagement Manager employer: 11310 Expedia.com Ltd.
Expedia.com Ltd. is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. Located in a vibrant tech hub, employees benefit from comprehensive growth opportunities, competitive compensation, and a commitment to work-life balance, making it an ideal place for those passionate about shaping the future of travel technology.
