Associate Air Account Manager

Responsibilities

• Develop and execute localized business strategies for air supply in the EMEA Region, in consultation with Senior Air Account Managers, to optimize each partner relationship and help position Expedia Group as the partner of choice.
• Build relationships with locally strategic airline partners, including key decision-makers, and be responsible for day-to-day interactions with your portfolio of partners, primarily based in EMEA, including regular one-on-one meetings.
• Proactively source, secure, and operationalize more competitive content with strategic/key partners in the region, and manage competitor analysis to ensure the competitiveness of air supply deals.
• Interpret data related to the performance of products, services, and solutions against partners' needs/expectations to ensure airline partners recognize and receive value.
• Assist in creating opportunities (e.g., progress meetings, exploratory meetings) to strengthen the performance of local airline partners’ accounts, including recommending products and insights that meet partners’ needs.
• Work with your Regional Account counterparts to adopt scalable and impactful business rhythms to manage regional accounts at scale.
• Identify Expedia Group’s products, services, and solutions that will best benefit the airline partner and present the value proposition for a continued partnership, utilizing data, case studies, and key value propositions.
• Learn the contract negotiation process and how to complete contractual arrangements, partnering with Senior Air Account Managers and/or legal resources when needed.
• Acquire and maintain a working knowledge of financial data and standard commercial constructs to support your understanding of the impact of your work.
• Collaborate with Senior Air Account Managers and Directors to deliver Strategic Account Plans and regular business reviews for select shared accounts, providing valuable data, market insights, and analysis for your region.
• Demonstrate awareness of the policies, practices, trends, and market information (including competitors) that impact the organization and our airline partners.
• Collaborate on business cases for change as directed by senior colleagues, as needed.
• Provide input into strategic business decisions to support business development, product improvement, innovation, and site enhancement efforts, adding value with nuanced market information to build consensus.
• Represent Expedia Group at local travel industry-related events and functions, as required.
• Some domestic and international travel may be required, as well as ad hoc travel to collaborate with the broader Global Air Partnerships team.

Qualifications

• Bachelor’s or Master’s in a related field, or equivalent related professional experience.
• Minimum of 2+ years of working experience.
• Proficiency in English for both oral and written communication; additional languages are a plus.
• Effective communicator, with the ability to foster relationships with internal and external key stakeholders and adapt communication style to diverse audiences.
• Proficient in understanding and applying sales skills and techniques, including portfolio management, identifying, pitching, and closing opportunities, and managing a broad array of accounts at scale.
• Strong analytical skills, with solid quality control and organizational abilities.
• Understanding of contractual terms and their application to business relationships.
• Ability to build and maintain thorough industry knowledge, including key market and economic factors impacting business performance and the competitive landscape.
• Excellent customer service and relationship-building ethic.
• Knowledge of the travel industry is desirable; exposure to or experience in the aviation industry is a plus.

Accommodation Requests

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Equal Opportunity Employment

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.