Associate Account Manager (Hotels)

Responsibilities

• Consistently leverage data specific to your market available in Expedient, Expedia's proprietary market insights and activity prioritization dashboard, whilst leveraging your local market knowledge.
• Develop and sustain strong partner relationships by providing relevant data insights and superior consulting services to hotel partners (revenue management advice, marketing opportunities on the Expedia marketplace).
• Ensure that partner hotels' product (content, rates and availability) is consistently optimized and competitive on the Expedia sites to maximize customer conversion.
• Secure additional inventory over high demand and compression periods to satisfy customers' pressing needs.
• Secure seasonal deals, evergreen and dynamic promotions within the guidelines set by Management to support the brands' merchandising and marketing efforts.
• Continuously promote to and develop hotel partners' high engagement with Expedia's full suite of: unique market insights (partner reports, competitive data, key performance drivers), revenue management tools (dynamic promotions, packages, fenced deals, mobile), marketing and merchandising opportunities, specialized brands (e.g., Hotwire, Media Solutions) potential opportunities, self‑service tools (Expedia Partner Central), connectivity solutions (Expedia Quick Connect) and key support functions (Property Assistance team).
• Execute effectively based on KPI metrics (targets, goals and/or strategic objectives) set by leadership.
• Other reasonable duties, as assigned.

Qualifications

• Travel will be required for market visits – driver’s license is needed.
• Strong willingness to learn and grow within account management.
• High‑impact personality: intellectual agility, entrepreneurship, empathy in relationships, team player.
• Hungry, ambitious, motivated, action‑oriented, results‑focused, and metrics‑driven.
• Organization and time‑management skills, rigor, and attention to detail.
• Proven follow‑up and persistence when facing challenging situations.
• Ability to multi‑task effectively; must be able to change gears quickly without skipping a beat.
• Demonstrates ability to prioritize work and be laser‑focused on achieving a variety of KPIs set by leadership.
• Sincere relationship builder; earns the confidence of others.
• Bridges and sustains solid partnerships based on mutual support through a collaborative style.
• Appetite for innovative technology, fast‑changing business environment, data‑driven decision making.
• Demonstrates problem‑solving skills.
• Ability to select and present insightful datasets including performance, market, and competitor analysis and to implement meaningful action plans based on the data.
• Proficiency in English; other language skills may be required depending on location.
• Presents ideas and directives clearly and persuasively; actively listens when spoken or presented to.
• Ability to effectively communicate to various levels and through a variety of communication channels.
• Able to work independently as well as be a strong team player, always seeking to improve team and organizational performance.
• Help other team members acquire skills or achieve targets/goals.

Equal Opportunity: Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.