At a Glance
- Tasks: Lead IT service management and drive solutions for a secure and connected world.
- Company: Join Northrop Grumman UK, a leader in innovative technology.
- Benefits: Flexible working, private healthcare, holiday options, and performance bonuses.
- Other info: Opportunities for mentorship and career growth in a dynamic team.
- Why this job: Make a real impact while developing your career in a supportive environment.
- Qualifications: Experience in service management and strong communication skills required.
The predicted salary is between 50000 - 70000 £ per year.
Location: Cheltenham (onsite). Travel: Yes (10% of the time). Salary: £50,000-£70,000.
UK citizenship is required. Highest level of UK Government security clearance is required. No relocation assistance available.
Responsibilities- Lead service management activities across the full lifecycle, from design and transition through operation and continual improvement.
- Build strong, trusted relationships with customers and stakeholders to understand expectations and ensure service delivery meets agreed performance levels.
- Identify and resolve service issues, risks, and obstacles, taking ownership of problems and driving solutions.
- Support change, incident, problem and release management processes to ensure services remain stable, resilient and effective.
- Work across teams to embed best practice, streamline ways of working and champion continual service improvement.
- Experience in service management roles with a strong understanding of ITIL principles and the service lifecycle.
- Ability to navigate complex technical environments and engage confidently with stakeholders at all levels.
- Proactive approach to problem solving, risk management, and service assurance.
- Strong communication and collaboration skills with the ability to influence without authority.
- Experience using common tooling such as MS Office, MS Teams, Confluence, Jira, SharePoint or similar.
- Knowledge of DevSecOps, Agile delivery methods, or experience working within secure or mission‑led environments.
Only UK citizens are eligible to apply. Applicants must currently hold the highest level of UK Government security clearance.
Benefits- Flexible working options, including the ability to request a compressed fortnight.
- Private healthcare cash health plan.
- Holiday buy and sell options.
- Career development and mentorship programmes.
- Performance‑related bonuses.
In this role you will help deliver solutions that make the world more secure and connected, giving your work purpose and lasting impact. Northrop Grumman is committed to creating an inclusive environment where everyone can be themselves and offers opportunities for development, internal mobility, and training.
IT Service Manager in Cheltenham employer: 1120 NG UK Limited.
Northrop Grumman UK is an exceptional employer, offering a dynamic work culture in Cheltenham that prioritises inclusivity and employee development. With flexible working options, private healthcare benefits, and performance-related bonuses, employees are empowered to thrive both personally and professionally while contributing to meaningful projects that enhance global security.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Manager in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at local meetups. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you align with their values and how you can contribute to their goals.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss real-life scenarios where you've tackled challenges, especially in service management. This shows you're proactive and capable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly.
We think you need these skills to ace IT Service Manager in Cheltenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Manager role. Highlight your experience in service management and ITIL principles, and don’t forget to showcase your problem-solving skills and ability to work with stakeholders.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to the responsibilities listed in the job description and show us your passion for service improvement.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t hesitate to demonstrate how you’ve influenced teams or resolved conflicts in the past.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward, and you’ll be able to keep track of your application status easily. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at 1120 NG UK Limited.
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL principles and the service lifecycle. Be ready to discuss how you've applied these in previous roles, as this will show your understanding of service management and your ability to lead effectively.
✨Build Relationships Before the Interview
If possible, try to connect with current employees or stakeholders at the company before your interview. This can give you insights into their culture and expectations, which will help you tailor your responses and demonstrate your proactive approach.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical service issues or manage risks. Prepare specific examples from your past experiences where you successfully navigated similar challenges, showcasing your problem-solving skills and ability to drive solutions.
✨Showcase Your Communication Skills
As an IT Service Manager, strong communication is key. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you've influenced teams or stakeholders without authority, as this will highlight your collaboration skills.
