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For Companies At a Glance
- Tasks: Lead global production teams and drive continuous improvement in Trade and Working Capital Solutions.
- Company: Join Citi, a dynamic workplace with a focus on innovation and collaboration.
- Benefits: Enjoy 27 days annual leave, private medical care, and a competitive salary.
- Other info: Embrace a hybrid working model and thrive in a culture of diversity and inclusion.
- Why this job: Make a real impact in a role that champions resilience and operational excellence.
- Qualifications: Proven experience in production management and strong communication skills are essential.
The predicted salary is between 54000 - 84000 £ per year.
The Production Management Global Support Lead (C15 Director) is a Senior Manager position within SMBF Services Production Management, specifically for the Trade and Working Capital Solutions (TWCS) business area. This role is critical to the Services Client Experience, focusing on leading Global Production teams with a strong emphasis on continuous improvement and fostering a culture of highly resilient, engineering-led outcomes. The successful candidate will possess a deep understanding of Production management practices, including Operational, Resiliency & Recoverability, Change + Release Transition, Risk Management, SRE, and SDLC (Waterfall / Agile). The role also involves contributing to the broader Services and SMBF strategy, improvement initiatives, employee engagement, talent development, diversity, and inclusion.
Key Responsibilities
- Stability & Resiliency: Maintain high levels of stability, resiliency, and prevention for TWCS services, actively participating in and guiding incident recovery.
- Collaboration: Work with senior management across technology, operations, and business teams to develop actionable outcomes for Production.
- Change Readiness: Ensure high standards for Production Change Readiness and control adherence, prioritizing supportability, sustainability, and resiliency for technical changes.
- Technical Leadership: Drive the adoption of standard production tools for TWCS applications, focusing on monitoring, observability, capacity, resiliency, recoverability, and automation improvements.
- Workload Management: Proactively assess and manage dominant L1, L2, and L3 workload drivers, identify emerging trends, and devise plans to improve efficiency and service levels.
- Automation & GenAI: Minimise human intervention by leveraging Generative AI and Automation capabilities, prioritising development/product opportunities.
- SLA & Performance: Implement strong SLA/Performance measurement, analyse production insights, identify trends, and set clear goals for improvement.
- Business Acumen: Develop and maintain a strong understanding of Trade & Working Capital Solutions product functionality and business requirements.
- Stakeholder Influence: Collaborate and influence senior leaders on stability and operational topics both internally and externally.
- People Management: Manage and develop talent, conduct performance evaluations, and oversee reward & recognition.
- Vendor Management: Engage with vendors and partners to achieve high service levels.
- Budget & Staffing: Manage the TWCS Production budget and staffing, making commercially minded decisions to optimize Total Cost of Ownership (TCO).
- Risk Management: Appropriately assess and manage risk, ensuring compliance with laws, regulations, and policies, applying sound ethical judgment, and transparently escalating/reporting control issues.
Required Experience & Skills
- Experience: Relevant industry-relevant experience, highly experienced in various Production Management disciplines with a track record of continual improvement.
- Communication & Influence: Excellent interpersonal and communication skills, with the ability to influence and garner support from senior stakeholders and partners. Comfortable presenting issues, initiatives, and progress in various forums, and adept at distilling complex information into succinct messages.
- Quality & Problem Solving: Demonstrable commitment to quality, attention to detail, critical thinking, and problem-solving skills.
- Organizational Navigation: Highly effective at navigating complex organizations.
- Financial Acumen: Strong financial planning and cost discipline.
- Team Leadership: Exceptional staff engagement and talent development.
- Technical Proficiency: Experience managing distributed teams and familiarity with relevant technologies, including relational and NoSQL databases, middleware, programming languages, and operating systems.
- Cloud & Microservices: Experience/knowledge with supporting applications deployed as microservices on Cloud Environments.
- Innovation: Proven track record of keeping abreast of emerging industry and technological advances.
What we’ll provide you:
- By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
- 27 days annual leave (plus bank holidays)
- A discretional annual performance related bonus
- Private Medical Care & Life Insurance
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
Production Management Global Support Lead - Director in London employer: 11037 Citibank, N.A. United Kingdom
Contact Detail:
11037 Citibank, N.A. United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Management Global Support Lead - Director in London
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you fit into their vision, especially around stability and resiliency.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss past challenges you've tackled, especially in production management. Real examples speak volumes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Production Management Global Support Lead - Director in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Production Management Global Support Lead role. Highlight your experience in production management practices and how they align with the key responsibilities mentioned in the job description.
Showcase Your Leadership Skills: Since this is a senior manager position, it's crucial to demonstrate your leadership abilities. Share examples of how you've successfully managed teams, driven change, and influenced stakeholders in your previous roles.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to convey your experience and skills, making it easy for us to see why you’re a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people and helps us streamline the process. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at 11037 Citibank, N.A. United Kingdom
✨Know Your Production Management Inside Out
Make sure you have a solid grasp of production management practices, especially in areas like Operational Resiliency and Risk Management. Brush up on the latest trends in SDLC, Agile, and Waterfall methodologies, as these will likely come up during your chat.
✨Showcase Your Leadership Skills
Prepare to discuss your experience in managing teams and driving change. Think of specific examples where you've led initiatives that improved stability or efficiency. Highlight how you’ve engaged and developed talent in your previous roles.
✨Communicate Clearly and Confidently
Practice distilling complex information into clear, concise messages. You’ll need to demonstrate your ability to influence senior stakeholders, so be ready to present your ideas confidently and back them up with data.
✨Be Ready to Discuss Innovation and Automation
Familiarise yourself with the latest in Generative AI and automation tools. Be prepared to share your thoughts on how these technologies can enhance production processes and improve service levels, as this is a key focus for the role.