Emerging Payments EMEA Regional Lead - Senior Vice President in London

The Emerging Payments EMEA Regional Lead is accountable for management of Emerging Payments Production Services, part of the wider Payments Services. You will lead and direct a team of professionals and act as a delegate to the Global Head of Emerging Payments. The role requires a comprehensive understanding End to End of Payments Processing in order to meet the objectives of the function. You will need to be able to apply an in-depth understanding of the business impact of technical contributions. As a technical leader, you will be instrumental in defining and implementing advanced observability, resiliency, and recoverability solutions. You will engage with core technology, architecture, and teams across Citi, to ensure the highest levels of application stability, performance, and operational excellence for our Payments platform globally. This is a unique opportunity to combine deep technical expertise with strategic leadership to drive significant impact in a high-visibility, high-transaction environment.

Responsibilities:

• Regional Leadership: Define, build, and lead, best-in-class technical support function for Citi's Emerging Payments application, setting strategic direction for operational excellence.
• Technical Deep Dive & Hands-On Expertise: Provide strong hands-on technical leadership in designing, implementing, and continuously improving observability, resiliency, and recoverability solutions.
• Architectural Influence: Collaborate strategically with Citi's architecture teams, Enterprise teams to advocate for and implement supportability, resilience, and operational best practices within the application's design and infrastructure.
• Service Level Enhancement: Continuously improve the service level provided by the team to our end-users, maximizing operational efficiencies, strengthening incident management, problem management, and knowledge sharing practices.
• Application Governance: Define and implement robust application on-boarding guidelines and standards to ensure consistent and high-quality deployments.
• Management & Team Development: Take full management responsibility for a team or multiple teams, including management of people, budget and planning, performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.
• Vendor Management: Oversee vendor relationship management, including all offshore managed services, ensuring alignment with strategic objectives and service level agreements.
• Operational Efficiency & Cost Reduction: Drive continued cost reductions and efficiencies across supported portfolios through Root Cause Analysis reviews, Knowledge management, Performance tuning, and user training.
• Stakeholder Engagement: Participate in business review meetings, relating technology tools strategies to business requirements.
• Risk & Compliance: Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets.

Qualifications:

• Relevant experience with strong technical background in instant payments or real-time financial transaction processing systems.
• Expertise in automation, scripting (Python, Go, Shell), and infrastructure-as-code principles.
• Exceptional leadership, communication, and interpersonal skills, with the ability to influence and drive strategic initiatives across diverse technical and business teams.
• Proven ability to manage complex technical issues, prioritize effectively, and make sound decisions under pressure.
• Experience in building, mentoring, and leading high-performing technical teams.

Education: Bachelor’s/University degree, Master’s degree preferred.

What we’ll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays), a discretional annual performance related bonus, Private Medical Care & Life Insurance, Employee Assistance Program, Pension Plan, Paid Parental Leave, Special discounts for employees, family, and friends, Access to an array of learning and development resources.

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.