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- Tasks: Lead production support, partner with tech teams, and solve complex problems.
- Company: Join Citi, a global bank with 200 million customer accounts in over 160 countries.
- Benefits: Enjoy hybrid work, 27 days leave, private medical care, and performance bonuses.
- Why this job: Make a significant impact while working in Belfast's iconic Titanic Quarter with diverse teams.
- Qualifications: Relevant experience in production support and strong problem-solving skills required.
- Other info: Citi values diversity and encourages everyone to bring their whole self to work.
The predicted salary is between 43200 - 72000 £ per year.
Social network you want to login/join with:
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Client:
11037 Citibank, N.A. United Kingdom
Location:
Belfast, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
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Job Reference:
4b20993705f5
Job Views:
5
Posted:
02.07.2025
Expiry Date:
16.08.2025
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Job Description:
Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 4000 people from over 68 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients. You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.
The Production Support Lead is a strategic professional and recognized technical authority. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. The successful candidate will enjoy making a significant impact on the area through complex deliverables, and will provide advice and counsel related to the technology or operations of the business.
Responsibilities:
The Production Support Lead is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
Provides expertise in area and an advanced level of understanding of the principles of apps support.
Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
Considers the implications of the application of technology to the current environment.
Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
Acts as advisor or coach to new or lower level analysts; allocates work.
Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
Persuades and influences others through strong and comprehensive communication and diplomacy skills
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
Relevant experience in a Production Support role
Practical problem solving and strategic thinking skills
Demonstrated leadership, interpersonal skills and relationship building skills
Service oriented attitude
Ability to work in a fast-paced environment
Experience working or leading requirement gathering efforts for multiple large development projects at one-time
Proficient using basic technical tools and systems
Good interpersonal and communication skills
Education:
Bachelor’s/University degree, Master’s degree preferred
What we’ll provide you:
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Special discounts for employees, family, and friends
Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
#LI-BH1
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Job Family Group:
Technology
Citi is a world-leading global bank. We have approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. We provide consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. We enable clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 4000 people from over 68 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients. You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.
The Production Support Lead is a strategic professional and recognized technical authority. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. The successful candidate will enjoy making a significant impact on the area through complex deliverables, and will provide advice and counsel related to the technology or operations of the business.
Responsibilities:
The Production Support Lead is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
Provides expertise in area and an advanced level of understanding of the principles of apps support.
Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
Considers the implications of the application of technology to the current environment.
Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
Acts as advisor or coach to new or lower level analysts; allocates work.
Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
Persuades and influences others through strong and comprehensive communication and diplomacy skills
Performs other duties and functions as assigned
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
Relevant experience in a Production Support role
People management experience
Practical problem solving and strategic thinking skills
Demonstrated leadership, interpersonal skills and relationship building skills
Service oriented attitude
Ability to work in a fast-paced environment
Experience working or leading requirement gathering efforts for multiple large development projects at one-time
Proficient using basic technical tools and systems
Good interpersonal and communication skills
Education:
Bachelor’s/University degree, Master’s degree preferred
What we’ll provide you:
By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
27 days annual leave (plus bank holidays)
A discretional annual performance related bonus
Private Medical Care & Life Insurance
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.
#LI-BH1
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Job Family Group:
Technology
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Job Family:
Applications Support
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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#J-18808-Ljbffr
EMEA Production Support Lead - VP employer: 11037 Citibank, N.A. United Kingdom
Contact Detail:
11037 Citibank, N.A. United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EMEA Production Support Lead - VP
✨Tip Number 1
Familiarise yourself with Citi's core values and mission. Understanding their commitment to innovation and customer service will help you align your responses during interviews, showcasing how your experience as a Production Support Lead can contribute to their goals.
✨Tip Number 2
Network with current or former employees of Citi, especially those in similar roles. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 3
Prepare to discuss specific examples of your problem-solving skills and leadership experience. Given the emphasis on strategic thinking and team collaboration in the job description, having concrete stories ready will demonstrate your fit for the role.
✨Tip Number 4
Stay updated on the latest trends in technology and financial services. Being knowledgeable about industry advancements will not only impress your interviewers but also show that you are proactive and committed to continuous learning.
We think you need these skills to ace EMEA Production Support Lead - VP
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in production support roles. Emphasise your problem-solving skills, leadership experience, and any specific technologies you've worked with that relate to the job description.
Craft a Compelling Cover Letter: In your cover letter, explain why you're interested in the Production Support Lead position at Citi. Use specific examples from your past experiences to demonstrate how you meet the qualifications and can contribute to their team.
Highlight Communication Skills: Since the role requires strong communication and diplomacy skills, provide examples in your application of how you've successfully influenced or guided teams in previous positions. This could be through project management or cross-departmental collaboration.
Showcase Your Strategic Thinking: Citi is looking for someone who can think strategically about technology and operations. Include instances where you've identified risks or proposed innovative solutions in your previous roles, demonstrating your ability to assess and improve systems.
How to prepare for a job interview at 11037 Citibank, N.A. United Kingdom
✨Understand the Role
Make sure you have a solid grasp of what the Production Support Lead role entails. Familiarise yourself with the responsibilities and qualifications listed in the job description, especially around system enhancements and problem resolution.
✨Showcase Your Leadership Skills
As this position requires demonstrated leadership and interpersonal skills, prepare examples from your past experiences where you've successfully led teams or projects. Highlight how you built relationships and influenced others.
✨Prepare for Technical Questions
Expect to be asked about your technical expertise in application support. Brush up on relevant tools and systems, and be ready to discuss how you've applied your problem-solving skills in previous roles.
✨Demonstrate Your Service Orientation
Citi values a service-oriented attitude. Be prepared to discuss how you've prioritised customer needs in your past roles and how you can bring that mindset to the Production Support Lead position.
