At a Glance
- Tasks: Provide L2 support for critical applications and manage incidents in a fast-paced environment.
- Company: Join Citi, a leader in global finance with a focus on innovation and technology.
- Benefits: Enjoy 27 days annual leave, private medical care, and a hybrid working model.
- Other info: Dynamic workplace with opportunities for continuous learning and career growth.
- Why this job: Make an impact in global finance while developing your skills in a supportive environment.
- Qualifications: Experience in application support, strong troubleshooting skills, and knowledge of SQL.
The predicted salary is between 60000 - 80000 £ per year.
Overview
Engineer the future of global finance.
Citi Tech supports finance with scalable systems across 180+ countries, deploying advanced AI and shaping global markets.
Join a team where your work can influence economies, drive innovation, and benefit from mentorship, continuous learning, and flexible options including potential hybrid work.
We are seeking a high‑performing Application Support Senior Analyst to provide L2 production support for critical applications in our global environment.
The role focuses on incident resolution, system monitoring, and operational stability, and involves collaboration with Tech Leads, development teams, and external vendors.
The ideal candidate will bring strong technical troubleshooting skills, operational discipline, and the ability to perform under pressure in a fast-paced environment.
Key Responsibilities
- Provide L2 support for business‑critical applications (file transfer, batch processing, payments systems)
- Actively manage P1/P2 incidents, ensuring timely resolution and escalation where required
- Participate in incident bridges and provide clear status updates
- Ensure adherence to SLA/OLA targets
- Monitoring & Operational Support
- Monitor application health and proactively identify issues
- Execute daily health checks and batch validations
- Support file transfer monitoring and reconciliation processes
- Perform initial impact assessment and recovery actions
- Problem Management & Continuous Improvement
- Support Root Cause Analysis (RCA) for incidents
- Identify and flag recurring issues to Tech Leads
- Maintain runbooks, SOPs, and knowledge base articles
- Contribute to automation and monitoring improvements
- Vendor & Stakeholder Interaction
- Coordinate with external vendors for issue resolution
- Liaise with internal technology, operations, and business teams
- Provide regular updates during incidents and service disruptions
- Change & Release Support
- Support production deployments and change activities
- Perform post-release checks and validations
- Ensure minimal disruption during releases
- Required Skills & Experience
- Technical Skills
- Experience in Application / Production Support, with strong knowledge of:
- Unix/Linux and/or Windows environments
- SQL / database querying and troubleshooting
- File transfer protocols (SFTP, batch jobs)
- Scheduling tools (Autosys, Control-M or similar)
- Experience with monitoring tools (Splunk, App Dynamics)
- Functional Skills
- Good understanding of incident management processes (ITIL)
- Strong troubleshooting and analytical skills
- Ability to prioritize and manage multiple issues under pressure
- Effective communication and coordination skills
- Preferred
- Experience in Banking / Financial Services / Payments domain
- Exposure to high‑volume transactional systems
- ITIL Foundation certification
- What we’ll provide you
By joining Citi, you will be part of a business‑casual workplace with a hybrid working model (up to 2 days working at home per week).
You will receive a competitive base salary (annually reviewed) and enjoy additional benefits such as:
- 27 days annual leave (plus bank holidays)
- A discretionary annual performance‑related bonus
- Private Medical Care & Life Insurance
- Employee Assistance Program
- Pension Plan
- Paid Parental Leave
- Special discounts for employees, family, and friends
- Access to learning and development resources
We are committed to creating a workplace where everyone can be their whole self, every day, and we encourage the best talent from around the world to join, stay, and thrive.
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Issuer Services Application Support - Assistant Vice President in Belfast employer: 11037 Citibank, N.A. United Kingdom
Citibank, N.A. in the United Kingdom is an exceptional employer that fosters a dynamic work culture focused on innovation and collaboration. Employees benefit from comprehensive professional development opportunities, competitive compensation packages, and a commitment to diversity and inclusion, making it an ideal environment for those looking to advance their careers in structured finance and securitisation.
Contact Details:
11037 Citibank, N.A. United Kingdom Recruitment Team
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