Applications Support - Stability Governance Lead Analyst - Vice President

The CIO Production Management organization provides business-critical application management and support for Services, Markets, Banking, Functions, USCC and Wealth clients globally. Join our Stability Governance team as a Lead Analyst within the Optimization and Enablement function to strengthen our Production Management landscape. This role shapes and drives stability and resiliency governance initiatives and frameworks in a complex, highly regulated banking environment.

Responsibilities

• Generate and present comprehensive monthly stability metrics and reports for diverse business units.
• Establish and continuously monitor key performance indicators (KPIs) for application stability.
• Utilize artificial intelligence and automation tools to reduce toil and enhance efficiency.
• Identify, implement and champion best practices to drive continuous service improvement across the technology landscape.
• Conduct in-depth thematic analysis of stability data, identifying key trends and providing actionable recommendations for preventative and corrective measures.
• Support and contribute to Focus and Intensive Care application improvement programs.
• Participate in annual attestation and review processes for critical artifacts, such as the Change Risk Index and Market Event Management.
• Lead initiatives focused on improving data quality and streamlining processes.
• Proactively drive continuous improvement activities that enhance stability governance products and frameworks.
• Participate in advancing Production Management Strategy.
• Manage and contribute to projects and ad-hoc requests as required.

Required Skills

• Leadership & Influence: Proven ability to lead, prioritize effectively, and influence cross-functional teams and stakeholders at all levels through clear and compelling communication (both written and verbal).
• Analytical & Problem-Solving: Strong analytical acumen and problem-solving capabilities to identify complex issues, derive insights, and formulate effective solutions.
• Attention to Detail: Meticulous attention to detail and a high standard of accuracy in all deliverables.
• Adaptability: Ability to adapt quickly to changing priorities and thrive in a dynamic, fast-paced environment.
• Innovation & Process Improvement: Proactive mindset with the ability to innovate and champion process enhancements to drive efficiency and productivity.
• Data Proficiency: Advanced proficiency in data transformation and analysis, including experience with large and complex datasets. Ability to translate raw data into actionable business intelligence. Understanding of data science principles is beneficial.
• Technical Proficiency: Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).

Qualifications

• Bachelor’s/University degree or equivalent experience.
• Experience in IT governance, production support, or risk management within the banking or financial services industry.

What we’ll provide

• By joining Citi, you will be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week).
• You will receive a competitive base salary (annually reviewed) and enjoy additional benefits such as:
• 27 days annual leave (plus bank holidays)
• Discretionary annual performance-related bonus
• Private Medical Care & Life Insurance
• Employee Assistance Program
• Pension Plan
• Paid Parental Leave
• Special discounts for employees, family, and friends
• Access to learning and development resources

Our workplace supports diversity and inclusion, and we want the best talent around the world to join, stay, and thrive.