Technical Product Content Manager

Join Automata: Revolutionizing Life Sciences Through Automation. At Automata, we are transforming how scientists work. Our mission is to make automation accessible to every lab in the world. From drug discovery to diagnostics and synthetic biology, we empower scientists with cutting-edge automation solutions that accelerate breakthroughs and redefine the future of life sciences.

We are a team of innovators, engineers, and storytellers, united by a passion for simplifying complexity and making high-tech solutions intuitive, accessible, and scalable. Our LINQ platform combines robotics and software to streamline lab workflows, allowing researchers to focus on what matters most: pioneering discoveries that change lives.

Now, we’re looking for a Technical Product Content Manager to empower every user of LINQ to master their automation workflows quickly, effortlessly, and with full confidence.

Why This Role is a Game-Changer

The LINQ Workcell is a sophisticated system designed to redefine lab automation. But even the most powerful technology is only as effective as its users’ ability to operate it. This role exists to eliminate friction, accelerate adoption, and ensure that every user—no matter their expertise—can leverage LINQ to its full potential.

Your Mission: Build a World-Class Knowledge Ecosystem

In this role, you will be responsible for creating and delivering next-generation product content, ensuring that users can operate LINQ workcells with confidence anytime, anywhere.

Your Core Responsibilities

• Content Creation & Management (30%): Develop clear, concise, and engaging documentation, including user guides, FAQs, API references, and troubleshooting resources. Ensure content is tailored to different user personas, from lab technicians to automation engineers.
• Knowledge Management (20%): Architect intelligent knowledge repositories with structured taxonomy, tagging, and governance frameworks. Ensure information is easily searchable, logically organized, and continuously optimized based on usage data.
• Automation & In-Product Content Delivery (20%): Implement AI-powered, automated content generation tools to keep documentation up to date at scale. Integrate contextual in-app help and knowledge systems to provide users with answers precisely when they need them.
• Quality Assurance & Optimization (15%): Establish key performance metrics and OKRs to ensure systems meet expectations and deliver value. Maintain high editorial standards to ensure accuracy, clarity, and relevance across all documentation. Regularly audit and update knowledge resources to reflect product advancements and user feedback.
• User Engagement & Continuous Improvement (15%): Gather and analyze user feedback, support tickets, and content performance metrics. Refine content strategy to improve user understanding, retention, and overall satisfaction.

What We’re Looking For

• Clear, detail-oriented writing style, with the ability to translate complex technical concepts into simple, actionable guidance.
• Experience designing and managing automated content generation systems, knowing how to scale documentation without sacrificing quality.
• Expertise in in-app content serving platforms, understanding how to deliver knowledge in the right place, at the right time.
• A strategic, systems-thinking mindset, capable of architecting highly scalable content frameworks that drive long-term success.

Bonus Points For

• Experience in life sciences, biotech, or other technical/scientific industries.
• Background in UX writing, instructional design, or technical education.
• Familiarity with AI-driven content automation, chatbots, or interactive help systems.

Why Automata?

At Automata, we’re not just innovating in lab automation—we’re building an entirely new way for scientists to interact with technology. Shape the knowledge engine that powers life sciences automation. Work at the cutting edge of AI, automation, and content strategy. Join a high-growth company that invests in your career. Make a global impact by empowering scientists to do their best work.

Are You Ready to Build the Future of Knowledge Automation? If you’re passionate about scaling knowledge, eliminating complexity, and making high-tech automation systems accessible to all, we would love to hear from you. Apply today and be part of something transformational.

We are an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Discrimination of any kind based on race, colour, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status is strictly prohibited.