At a Glance
- Tasks: Maximise revenue and deliver exceptional guest experiences through bookings and enquiries.
- Company: Join a luxury hotel group with a rich history and vibrant community connection.
- Benefits: Enjoy 29 days of leave, team meals, discounts, and exclusive rates at luxury hotels.
- Other info: Collaborative culture with opportunities for personal growth and development.
- Why this job: Be part of a dynamic team in a fast-paced hospitality environment that values service and results.
- Qualifications: Confident communicator with strong organisational skills and a proactive sales mindset.
The predicted salary is between 20790 - 25410 £ per year.
A little about us: Nestled in the heart of Chelsea, 11 Cadogan Gardens and The Chelsea Townhouse are two unique five-star boutique hotels with a rich history and unmistakable sense of place. From the Victorian townhouses and eclectic character of 11 Cadogan Gardens to the elegant residential charm of The Chelsea Townhouse, both properties combine heritage with modern luxury and exceptional hospitality. Part of Iconic Hotels & Resorts and Relais & Châteaux, we are proud to offer a genuinely personal guest experience while being deeply connected to the local Chelsea community.
What we will offer you: Iconic Luxury Hotels offer the following benefits to employees:
- Monthly service charge
- 29 days of annual leave, including bank holidays
- Regular team gatherings and appreciation events
- Complimentary team meals
- Exclusive team rates and friends & family rates at our Iconic Luxury Hotels
- Exclusive team rates with Relais & Chateaux properties worldwide
- Exclusive team rates with London & Regional properties worldwide
- Discounts on spa treatments and products
- Discounts on all food & beverage offerings including the Cookery School at Chewton Glen
- Special gifts based on length of service
- Team referral programme
- Health cash plan
- Access to our employee assistance programme
What you’ll be doing: As a Reservations Agent, you will play a key role in maximising revenue and delivering an exceptional first impression of the hotel. You’ll be responsible for handling guest enquiries and bookings with confidence, accuracy, and a strong focus on conversion, ensuring every interaction reflects our luxury standards.
- Maximise revenue and profitability across rooms, food & beverage, and special events through reservations sales, effective upselling, and conversion of enquiries.
- Provide seamless operator and switchboard support, handling guest and internal calls professionally while ensuring excellent service delivery across the 8:00am to 8:00pm operation, seven days a week.
- Maintain strong product knowledge of 11 Cadogan Gardens, 20 Cadogan Gardens & The Chelsea Townhouse and confidently promote all services and facilities.
- Identify guest needs and convert enquiries into bookings, upselling where appropriate to secure the best outcome.
- Take full ownership of all reservations from enquiry through to confirmation, ensuring accuracy at every stage.
- Respond to all enquiries on the same day, with brochure enquiries handled within 24 hours.
- Maintain accurate records across all systems, ensuring all booking details are correctly inputted and stored.
- Work collaboratively with operational teams to ensure guest preferences and requests are communicated effectively.
- Ensure all interactions align with the standards set out in the Mystery Guest Report.
- Maintain awareness of hotel budgets and targets, supporting revenue goals through proactive selling.
- Act as an operator in handling call operation.
What we’re looking for: A confident communicator with a natural ability to engage and build rapport, strong organisational skills and attention to detail, a proactive, sales-driven mindset with a focus on delivering results, ability to work efficiently in a fast-paced environment, and a team player with a flexible and collaborative approach.
If you enjoy the pace and energy of a busy hospitality environment and take pride in delivering both service and results, we’d be pleased to hear from you.
Reservations Agent in London employer: 11 Cadogan Gardens
Join us at Tottenham Hotspur Stadium, where culinary innovation meets high-end hospitality in a vibrant and dynamic environment. As a Sous Chef, you'll not only lead a talented team but also have the unique opportunity to craft exceptional dining experiences for thousands of guests at one of the UK's premier venues. With a strong focus on quality, creativity, and professional growth, we offer a supportive work culture that values your contributions and encourages you to thrive in your culinary career.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like 11 Cadogan Gardens. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to 11 Cadogan Gardens
Don't be shy about reaching out to 11 Cadogan Gardens directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Agent in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about 11 Cadogan Gardens and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at 11 Cadogan Gardens
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
