People and Culture Administrator in London

A little about us

Nestled in the heart of Chelsea, 11 Cadogan Gardens and The Chelsea Townhouse are two unique five-star boutique hotels with a rich history and unmistakable sense of place.

From the Victorian townhouses and eclectic character of 11 Cadogan Gardens to the elegant residential charm of The Chelsea Townhouse, both properties combine heritage with modern luxury and exceptional hospitality.

Part of Iconic Hotels & Resorts and Relais & Châteaux, we are proud to offer a genuinely personal guest experience while being deeply connected to the local Chelsea community.

What we will offer you

• Monthly tronc charge
• Learning and Development opportunities through Apprenticeships
• 29 days of annual leave, including bank holidays
• Regular team gatherings and appreciation events
• Complimentary team meals
• Exclusive team rates and friends & family rates at our Iconic Hotels & Resorts
• Exclusive team rates with Relais & Châteaux properties worldwide
• Exclusive team rates with London & Regional properties worldwide
• Discounts on spa treatments and products
• Discounts on all food & beverage offerings, including the Cookery School at Chewton Glen
• Special gifts based on length of service
• Team referral programme
• Health cash plan
• Access to our Employee Assistance Programme
• ... and so much more.

About the role

• As a
• People & Culture Administrator at
• 11 Cadogan Gardens and The Chelsea Townhouse

, the only Relais & Châteaux properties in London, you will play a key role in supporting the employee journey and helping to create a positive and engaging workplace culture.

Working closely with the People & Culture team and department leaders, you will provide efficient and professional administrative support across all areas of the employee lifecycle, from onboarding and training to engagement, communication, and compliance.

You will be highly organised, people-focused, and passionate about delivering an exceptional colleague experience while ensuring all People & Culture processes are managed accurately, confidentially, and efficiently.

What will you be doing?

• Maintain accurate and up-to-date employee records and HR systems, ensuring all information is managed confidentially and in line with company procedures.
• Update staffing lists, organisational records, and employee data as required.
• Support the administration and coordination of training activity, including monitoring and updating platforms such as FLOW.
• Assist in organising training sessions, development programmes, and learning initiatives across both hotels.
• Manage incoming and outgoing post and coordinate internal communications, including birthday cards and team announcements.
• Support all onboarding and offboarding activities, ensuring documentation, uniforms, locker keys, and related processes are completed accurately and on time.
• Coordinate uniform ordering for new starters and manage returns for departing employees.
• Maintain notice boards and digital communication platforms with current and engaging information.
• Schedule and track probation reviews, performance milestones, and employee lifecycle activities.
• Prepare and issue employee correspondence and documentation with accuracy and professionalism.
• Ensure training hours and records are proactively monitored and accurately logged.
• Take detailed and accurate notes during formal and informal meetings when required.
• Assist with the organisation and delivery of colleague engagement activities, recognition programmes, team events, and internal celebrations.
• Build positive working relationships with colleagues and managers across all departments to support communication and engagement.
• Provide timely administrative support to the wider People & Culture team and operational departments.
• Liaise professionally with internal stakeholders and external partners where required.
• Prioritise workload effectively, ensuring tasks are completed within agreed deadlines.
• Support wider hotel operations and People & Culture initiatives as required.
• Maintain strict confidentiality when handling sensitive employee information.
• Ensure compliance with company policies, data protection requirements, and employment documentation standards.
• Follow all company procedures, departmental objectives, Health & Safety requirements, and fire safety procedures.

What are we looking for?

• Previous experience in a HR, People & Culture, administration, hospitality or support role.
• Excellent organisational skills with the ability to manage multiple tasks and deadlines effectively.
• Strong attention to detail and a commitment to accuracy.
• Excellent written and verbal communication skills.
• A professional, approachable, and discreet manner, with the ability to handle confidential information.
• Strong interpersonal skills and the ability to build positive working relationships at all levels of the organisation.
• Confidence using Microsoft Office and HR systems.
• A proactive attitude with a willingness to learn, develop, and contribute to team success.
• Excellent administrative and coordination skills.
• The ability to work independently while also being a collaborative team player.
• Working towards or currently studying Level 3 CIPD
• A genuine passion for people, hospitality, and creating a positive employee experience.
• Flexibility and adaptability to support changing business needs within a luxury hospitality environment.

If you are an organised and enthusiastic administrator who enjoys supporting people, building relationships, and creating positive colleague experiences, we'd love to hear from you.