Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Front of House Manager and ensure guest satisfaction at our hotel.
- Company: Join a luxury hotel known for its exceptional service and vibrant team culture.
- Benefits: Enjoy 29 days holiday, discounts on food, spa treatments, and more perks!
- Why this job: Be part of a dynamic team that values your contributions and offers growth opportunities.
- Qualifications: No specific qualifications required; just bring your passion for hospitality!
- Other info: Regular team events and a supportive work environment await you.
The predicted salary is between 30000 - 42000 £ per year.
What's In It For You?
- Tronc paid monthly
- 29 days holiday including bank holidays (pro rata)
- Regular team events and appreciation days
- Free team meals
- Uniform provided
- Awards of Excellence recognition
- Discount on Spa treatments and products
- 25% discount on all Food & Beverage
- Length of service gifts
- Team referral scheme
- Health cash plan
- Team rate at our Iconic Luxury Hotels
- Friends and Family rate at our Iconic Luxury Hotels
- Employee assistance programme
- And so much more.
Aim of the role
The purpose of this role is to support the ownership and ensure the well-being of all guests during their time at the hotel, maintain a high level of host presence throughout and ensure the overall smooth running of the Front of House areas at all times when on duty.
Responsibilities:
- To take ownership and pride in ensuring the welfare of all Front Office staff, completing appraisals, rotas and training in the absence of the Front of House Manager.
- To support and develop the Front Office team & ensure that Front Office is correctly staffed and trained to meet the business demands and ensure that team members can perform their duties to the standard required by the hotel.
- Ensure that the Front Office department is kept informed of all guest activity for their arrival, stay and departure and of any special requirements or changes pertaining to reservations, groups, Private Events, packages and promotions.
- To take ownership for the short and long term planning and the management of the hotels Front Office operations and Chelsea Townhouse's Food and Beverage offering.
- To attend HOD, BEO and Finance meetings and be familiar with monthly revenue budgets and targets.
- To be passionate and confident in the well-being, satisfaction and comfort of all guests within the limits of the department and to establish a highly personalised style of service and attention to guests.
- To take pride and ownership of the smooth running and efficient organisation of the Front Desk and Food and Beverage in line with established procedures and standards.
Assistant Front of House Manager employer: 11 Cadogan Gardens
Contact Detail:
11 Cadogan Gardens Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front of House Manager
✨Tip Number 1
Familiarise yourself with the hotel’s values and mission. Understanding what makes our establishment unique will help you convey your passion for guest satisfaction during any interactions.
✨Tip Number 2
Network with current employees or alumni who have worked in similar roles. They can provide insights into the company culture and expectations, which can be invaluable when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've handled guest relations or team management in the past. Highlighting your experience in these areas will demonstrate your capability to excel as an Assistant Front of House Manager.
✨Tip Number 4
Show enthusiasm for the role by researching recent news or developments within the hotel industry. Being knowledgeable about trends can set you apart and show that you're genuinely interested in contributing to our team.
We think you need these skills to ace Assistant Front of House Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and front of house management. Emphasise any previous roles where you supported a team or managed guest relations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest satisfaction and your ability to lead a team. Mention specific examples from your past experiences that demonstrate your skills in managing front office operations.
Highlight Relevant Skills: In your application, focus on skills such as communication, leadership, and problem-solving. These are crucial for the Assistant Front of House Manager role, so provide examples of how you've successfully used these skills in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential in the hospitality industry.
How to prepare for a job interview at 11 Cadogan Gardens
✨Show Your Passion for Guest Satisfaction
Make sure to express your enthusiasm for ensuring guest well-being and comfort. Share examples from your past experiences where you went above and beyond to enhance a guest's stay.
✨Demonstrate Leadership Skills
As an Assistant Front of House Manager, you'll need to support and develop your team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed or trained staff in previous roles.
✨Familiarise Yourself with the Hotel's Operations
Research the hotel’s Front Office operations and Food and Beverage offerings. Being knowledgeable about their services will show your genuine interest in the role and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to manage guest complaints or staff issues, and be ready to explain how you resolved them.
