At a Glance
- Tasks: Lead the restaurant team, ensuring smooth operations and exceptional guest experiences.
- Company: Tower House, a vibrant riverside restaurant with a Mediterranean-inspired menu.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Be part of a supportive team in a beautiful riverside setting.
- Why this job: Join a passionate team and make a real impact in a thriving hospitality venue.
- Qualifications: Experience in restaurant management and a genuine passion for hospitality.
The predicted salary is between 31500 - 38500 £ per year.
Tower House is a riverside restaurant, bar and garden in the heart of Richmond, from the team behind Gold in Notting Hill. Set across two floors of a beautifully restored riverside building, Tower House combines a warm, characterful dining room with an open-fire kitchen, cocktail bar and a spectacular 100-cover riverside garden overlooking the Thames. Our food is Mediterranean-inspired, seasonal and designed for sharing, with a strong focus on vegetables, fire cooking and great produce. Alongside our restaurant trade, we host private dining, group bookings and events throughout the year.
We are looking for an experienced and driven Assistant General Manager to join our team and play a key role in the continued success of Tower House. Working closely with the General Manager, you will be their right hand in the day-to-day running of the business, helping to drive standards, support the team and ensure the operation runs smoothly and efficiently. This is a genuinely hands-on role for someone who leads from the front, enjoys being on the floor and understands that great hospitality comes from getting the details right. Equally, you should be commercially minded and comfortable looking beyond the day-to-day service, supporting the GM with financial performance, labour management, cost control and the overall health of the business. We are looking for someone solid, reliable and proactive, who takes ownership, follows things through and can be trusted to keep the operation moving. Above all, you will be an ambassador for Tower House, representing the venue with confidence, warmth and genuine passion for hospitality.
Responsibilities:
- Take an active role in the day-to-day running of the restaurant, bar and garden, leading from the floor during lunch and dinner services.
- Support the General Manager across all areas of the business, acting as a trusted second-in-command and stepping up to lead the operation in their absence.
- Work closely with the GM on the financial performance of the business, including weekly sales, labour costs, GP, stock control, purchasing and wastage.
- Monitor departmental performance and identify opportunities to improve efficiency, profitability and the guest experience.
- Manage labour effectively, including rotas, forecasting, productivity and daily adjustments in line with business levels.
- Lead, motivate and develop the team, ensuring consistent standards of service, training and employee engagement.
- Support recruitment, onboarding, performance management and the ongoing development of the team.
- Maintain excellent operational standards across the venue, including health and safety, food safety, maintenance and general presentation.
- Take ownership of daily administration, cashing up, stock takes and operational procedures.
- Work alongside the Head of Departments to ensure strong communication and consistency across all areas of the business.
- Be a visible ambassador for Tower House, setting the tone through your attitude, standards and approach to both guests and colleagues.
- Build strong relationships with guests, becoming a familiar and trusted face of the venue.
Requirements:
- Previous experience in a senior restaurant management role, ideally as an Assistant General Manager or Restaurant Manager in a similar environment.
- A naturally hands-on attitude. Someone who is happiest leading from the floor and supporting the team rather than managing from an office.
- Strong commercial awareness and a good understanding of restaurant financials, including labour, GP, stock control and cost management.
- Solid organisational and problem-solving skills, with the ability to prioritise and follow things through.
- A reliable, calm and confident presence, someone the GM and wider team can genuinely depend on.
- Excellent people skills, with the ability to lead by example, motivate others and build positive working relationships.
- A genuine passion for hospitality, food, wine and drink.
- A natural ambassador for the business, with an eye for detail and a commitment to delivering great guest experiences.
- Basic proficiency in Microsoft 365 and SharePoint.
- Familiarity with systems such as Toast and SevenRooms is desirable but not essential.
Assistant General Manager employer: 11 Bridge Trade Limited T/A Tower House
At Tower House, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates creativity and teamwork in the stunning setting of Richmond. Our commitment to employee growth is reflected in our training programmes and opportunities for advancement, while our unique riverside location provides a picturesque backdrop that enhances the dining experience for both staff and guests alike.
Contact Details:
11 Bridge Trade Limited T/A Tower House Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like 11 Bridge Trade Limited T/A Tower House. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to 11 Bridge Trade Limited T/A Tower House
Don't be shy about reaching out to 11 Bridge Trade Limited T/A Tower House directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about 11 Bridge Trade Limited T/A Tower House and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at 11 Bridge Trade Limited T/A Tower House
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
