At a Glance
- Tasks: Lead technical service delivery and manage complex accounts with innovative solutions.
- Company: Join a forward-thinking tech company focused on enterprise solutions.
- Benefits: Enjoy a comprehensive benefits package including healthcare, pension, and paid vacation.
- Other info: Dynamic work environment with opportunities for professional growth and development.
- Why this job: Be a trusted advisor and make a real impact in customer relationships and technology solutions.
- Qualifications: 10+ years in IT with strong experience in enterprise service delivery and solution architecture.
The predicted salary is between 51750 - 63250 £ per year.
The Role
11:11 Systems is looking for a dynamic and experienced Sr Enterprise Solutions Manager (Sr ESM) who will lead and manage technical service delivery on large & complex accounts.
You will direct the design, implementation, and lifecycle management of 11:11 Systems’ solutions, leading a support team comprised of subject matter experts from multiple platforms, operating systems, storage and network technologies.
As a trusted advisor, you will provide strategic business and technology support/counsel to your customer across both their production and recovery environments.
As Sr ESM, you will be responsible for relationship development and management across key internal and customer stakeholders and executives to help translate their business needs into action.
Responsibilities
- Document and understand the customer’s current, future / desired state, business goals and challenges, capabilities, and IT investments.
- Based on this understanding provide technical and strategic direction from initial solution design to steady state, based on industry and 11:11 Systems best practices
- Serve as the single point of ownership for technology solutions and coordinate resources globally to optimize customer and 11:11 Systems value.
- Implement and manage effective governance practices and procedures across contracted scope of responsibilities (including change, incident, request, event, problem, and vendor management)
- Develop highly productive customer relationships and become a Trusted Advisor by providing thought leadership to help shape and grow our value to the customer
- Direct lifecycle management (LCM) activities to maintain up to date technical documentation, including production & recovery configurations, application dependency maps, run books and procedures, patching schedules, overall solution architecture document, recovery strategies / plans and contract changes
- Develop recovery strategies to meet customer RTO/RPO and conduct periodic testing to document recoverability
- Manage service / relationship risk areas and takes steps to mitigate.
- Contribute to securing renewals for expiring contracts by documenting and articulating our value to the customer.
- Participate in engineering efforts required to develop new capabilities to meet customer requirements, document results and sample deliverables.
- Identify sales opportunities and collaborate with Account Executives to grow revenue.
- Process customer self-service sales requests when needed.
- Meet/Exceed SLA targets by driving service management disciplines around incident, change, and problem management.
- Develop content and effectively lead Monthly Service Reviews and Quarterly Business Reviews (QBRs) and other strategic client meetings requested by the customer.
- Work supportively with colleagues, operating in a manner that is consistent with 11:11’s Code of Business Ethics and Company Values
- Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
- Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
- Additional duties as assigned
Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related field
- 10+ years of professional IT experience with at least 5 years of demonstrated experience related to Enterprise focused TAM role, Solution Architecture and Customer facing Service delivery experience within complex environments.
- Technology certifications preferred, such as MCSE, CCIE, RHCE, VCP, CCDP, Cloud etc
- At least one professional certification (eg. ITILv3, TOGAF, PRINCE2 etc.), or equivalent demonstrable skills and experience
• Functional knowledge and experience on following
- Windows Server
- Virtualization; including VMWare & Hyper-Vs
- Networking; including routing and switching, security, and firewalls
- Storage & backup services/administration
- Database; Understanding of data models and data flows in complex multitier database and application environments.
- Unix/Linux
- BCP & DR scenarios/solutions
- Knowledge of Multi-Tier Application architecture design
- Strong interpersonal skills, customer service skills and communication skills
- Problem-solving skills to be able to resolve technical issues.
- Ability to train customers to use systems and software.
- Must be legally eligible to work without visa sponsorship
To perform this job successfully, an individual must be able to perform each essential function satisfactorily.
The requirements listed above are representative of the knowledge, skill, and/or ability required.
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Benefits
- Standard Life Pension Scheme
- Healthcare Insurance Plan
- Cash Plans
- Income protection
- Life assurance
- Paid Vacation & Holidays
- Leave of absences
Sr Enterprise Solutions Manager employer: 11 11 Systems
At 11:11 Systems, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As an Enterprise Solutions Manager, you will benefit from comprehensive healthcare plans, a robust pension scheme, and ample opportunities for professional growth within a supportive environment. Our commitment to employee development and well-being, combined with the chance to work on complex, impactful projects, makes us a standout choice for those seeking meaningful and rewarding careers in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Sr Enterprise Solutions Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what 11 11 Systems values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges 11 11 Systems might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at 11 11 Systems!
✨Direct Apply to 11 11 Systems
Let's not forget to apply directly through the 11 11 Systems website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Sr Enterprise Solutions Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at 11 11 Systems.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at 11 11 Systems. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at 11 11 Systems
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
