At a Glance
- Tasks: Lead a team to ensure smooth cloud migrations and enhance customer experiences.
- Company: Join 11:11, a forward-thinking company focused on cloud integrations.
- Benefits: Full-time role with opportunities for growth and development.
- Other info: Dynamic work environment with a focus on continuous improvement.
- Why this job: Make a real impact by driving customer success in cloud technology.
- Qualifications: 2+ years in management and technical project experience required.
The predicted salary is between 51750 - 63250 £ per year.
The Role
11:11 is looking for a Manager, Cloud Integrations to lead a team of Technical Support Representatives in guaranteeing a positive experience for 11:11 customer migrations.
This position is responsible for the development and improvement of people and processes that support the 11:11 cloud integrations strategy.
The Manager will drive customer success through effective problem resolution and strong customer relationship management.
This position will require a person with a penchant for detail and a continuous improvement mindset.
This is a full-time position reporting to the Director, Service Operations.
Responsibilities
- Lead a dedicated team of professionals that will execute cloud migrations across 11:11 global platforms
- Provide complete ownership and deliver support services to meet company commitments.
- Establish and enforce processes and best practices for cloud integrations.
- Own ticket escalation processes and ensure it is followed consistently.
- Establish best practices and refine support management framework as needed.
- Identify potential risks or gaps and mentor members of the cloud integrations organization.
- Inform key stakeholders on migrations, trends, and provide recommendations on ongoing acquisition needs.
- Manage and refine existing tools and automation used for service operations.
- Collaborate with internal teams on integration requirements for new or existing customers.
- Ensure that customer-related incidents and problems are mitigated
- Develop, track, and report KPIs to the company.
- Collaborate with vendors and internal teams for support needs.
- Ensure all escalated customer tickets are addressed and escalated to vendor support as needed in a timely manner
- Manage ticketing systems.
- Work supportively with colleagues, operating consistent with 11:11’s Code of Business Ethics and Company Values.
- Responsibly receive, transmit, and handle all company data and information per Company data handling agreements, work procedures, and policies.
- Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements.
- All other duties as assigned.
Qualifications
- Associates degree in management or equivalent years of related work experience
- 2+ years experience, 2+ in a managerial capacity
- Experience managing technical projects across teams in an organization
- ITIL experience preferred
- Highly developed analytical and problem-solving skills
- Excellent attention to detail, team player
- Results oriented and organized with the ability to plan and deliver against deadlines and the ability to motivate others to deliver
- Must be legally eligible to work within the assigned country without visa sponsorship
To perform this job successfully, an individual must be able to perform each essential function satisfactorily.
The requirements listed above are representative of the knowledge, skill, and/or ability required.
Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Manager, Cloud Integrations employer: 11 11 Systems
At 11:11 Systems, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As an Enterprise Solutions Manager, you will benefit from comprehensive healthcare plans, a robust pension scheme, and ample opportunities for professional growth within a supportive environment. Our commitment to employee development and well-being, combined with the chance to work on complex, impactful projects, makes us a standout choice for those seeking meaningful and rewarding careers in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Cloud Integrations
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Manager, Cloud Integrations at 11 11 Systems!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like 11 11 Systems or be willing to refer you for that Manager, Cloud Integrations position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from 11 11 Systems who’s on the lookout for their next Manager, Cloud Integrations star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Manager, Cloud Integrations role at 11 11 Systems!
We think you need these skills to ace Manager, Cloud Integrations
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at 11 11 Systems. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at 11 11 Systems
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at 11 11 Systems. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
