Client Implementation Programme Manager in London

We are on a mission to make banking 10x better. At 10x Banking, we are transforming the financial industry with our cloud-native core banking platform. Our talented team has built the world’s first ‘meta core’ - a new category in core banking technology. 10x’s platform powers global banks and financial institutions including Chase UK, Old Mutual and Westpac. We offer a diverse, global community that thrives on innovation and collaboration. Tackling exciting challenges with the utmost integrity, we aim to make a positive impact through our work for our clients, their customers and the communities we work in.

About the role: The Client Implementation Programme Manager role will operate as an overarching delivery role focused on client relationship management, programme execution, and driving successful delivery of committed outcomes. While working closely with Product, Engineering, and cross-functional teams, this role does not lead engineering squads or run agile ceremonies. Instead, it ensures alignment, visibility, and effective execution across multiple workstreams, maintaining a strong client focus and enabling teams to deliver value against strategic objectives. You will work with relevant agile tools and techniques to support the teams in removing obstacles and blockers in the delivery of our client commitments.

Responsibilities:

• Act as the primary delivery contact for clients and senior internal stakeholders, building strong relationships and ensuring programme direction, expectations, and outcomes are consistently aligned.
• Oversee programme management efforts, coordinating multiple interconnected workstreams to ensure alignment and successful delivery.
• Maintain and track progress on initiative roadmaps, assisting teams in monitoring the delivery of capabilities and meeting milestones.
• Coordinate with engineering and platform teams to ensure 10x deliverables (e.g., environment implementation and functional features) are planned and delivered, without directly managing technical execution.
• Drive process improvements and define best practices for client engagement and delivery.
• Use tools like Jira and Confluence to track programme-level progress, risks, and dependencies.
• Lead internal projects and initiatives to support organisational goals and enhance operational efficiency.
• Shape and maintain client engagement blueprints and frameworks (e.g., in Confluence).
• Help the Client teams define and maintain the client implementation process.
• Collaborative attitude and willingness to contribute towards achieving common goals.
• Excellent verbal and written communication skills and the ability to engage and communicate with both technical and non-technical stakeholders.
• A track record of proactively identifying and solving problems and always thinking two steps ahead to identify emerging risks and issues and pro-actively take steps to resolve them.
• Recent experience managing and influencing a diverse range of stakeholders, both internally and externally.
• Facilitated delivery meetings and steering committees which drive outcomes and value to the business and clients.
• Experience of defining and documenting processes using common tools and standard methodologies.
• Experience of developing and maintaining delivery plans, understanding the deliverables behind them in order to accurately track progress and risks.
• Advanced skills in using the Microsoft Office suite, particularly Excel and PowerPoint.
• Skills in Atlassian products Confluence and Jira.
• Created and managed document libraries in SharePoint / OneDrive.
• Ability to operate at a programme level, balancing strategic visibility with the ability to dive into detail when necessary, without owning technical team leadership.
• Experience managing client-facing delivery programmes in an agile environment.

At 10x Banking, we believe in empowering you to get the job done! Our benefits are here to support you be the best you can be.

• Competitive base salary
• 25 days holiday and an extra day off on your birthday
• 4 wellbeing days per year
• Enhanced parental leave and sick leave
• A day off to volunteer
• All the latest tech you need to enable you to deliver excellent output
• Employee Assistance Programme
• Flexible benefits including holiday buy, gym memberships, health insurance, Netflix/Spotify/Audible subscriptions, food deliveries and retail vouchers.

More about 10x: We are driven by the belief that whatever we do as a business has to be done in the right way. Our three core values of: Transformation, Integrity and Impact support this.

10x Ways of Working: We recognise a better work/life balance can improve people’s motivation, performance and overall wellbeing. The Covid-19 pandemic changed a lot of things about the way we work, including the enablement of colleagues working from various locations and delivering high performance through the effective use of remote working technology. 10x is a fully remote-enabled organisation and supports agile working. This role has a minimum office attendance requirement of approx. 1-2 times per week, in agreement with your line manager.

Equal opportunities for all: At 10x we are passionate about our people and are committed to fostering a more diverse and inclusive culture. We are building a community where every 10xer can bring their authentic self to work and feel empowered to reach their full potential.

Accommodations: We recognize not everyone is the same. If you require any form of accommodation during the interview process, please tell us so we can make arrangements to support.