At a Glance
- Tasks: Lead the operational delivery of IT services and support custom applications in Azure and AWS.
- Company: Join Phoenix Group, a retirement specialist with over 200 years of experience.
- Benefits: Enjoy a competitive salary, generous leave, private medical cover, and flexible working options.
- Other info: We value diversity and welcome applicants from all backgrounds.
- Why this job: Make a real impact by ensuring exceptional customer service and driving service improvements.
- Qualifications: Deep knowledge of cloud platforms and experience in application support are essential.
The predicted salary is between 65000 - 85000 £ per year.
We have an incredible opportunity to join us here at Phoenix Group as a Lead Application Support Manager to join our Engineering and Delivery team.
Job Type: Fixed Term Contract 8 Months
Location: This could be based in either our Telford, Birmingham or Edinburgh offices with time spent working in the office and at home.
Flexible working: All of our roles are open to part-time, job-share and other types of flexibility. We will discuss what is important to you and balancing this with business requirements during the recruitment process.
Closing Date: 24/07/2026
Salary and benefits: £65,000 - 85,000 plus 16% bonus and up to 32%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more.
Who are we? We’re Standard Life, a retirement specialist focused entirely on retirement savings and income. We champion the belief that everyone’s journey to and through retirement can be better, and for more than 200 years, we’ve been helping our customers plan and prepare for their financial futures.
The role: We’re currently recruiting for a Lead Application Support Manager to join our Cloud Team to lead the successful operational delivery of one or more IT services to meet business and customer demands. Supporting the day-to-day delivery of applications, the L2 Application Support team are responsible for support of custom applications in Azure, AWS and on-prem platforms. Ensuring we deliver exceptional customer service consistently.
Key Responsibilities:
- Ensure all applications are supported to a high standard and incidents, requests and problems are updated and resolved within a timely manner, within agreed SLA’s/OLA’s.
- Acting as a conduit between L1 desk, other application support/platform teams, core platform teams (e.g. Cloud, Integration, Salesforce) and 3rd party providers.
- Contributes ideas and effort towards the development and delivery of service improvement initiatives and related Business Application Support projects.
- Supporting 3rd Party Business applications and ensuring alignment to security policies ensuring that there is no vulnerability to the estate.
- Support live releases for all business applications, displaying a degree of flexibility to perform during agreed release windows, which may include evenings and weekends.
- Maintaining up to date in-depth technical knowledge in one or more specialist areas.
- Providing technical understanding to less experienced colleagues however without line management responsibility.
- Communicating complex technical solutions effectively to a variety of stakeholders.
- Building effective relationships with a range of stakeholders including with sourcing partners.
What We’re Looking For:
- Deep knowledge of Cloud hyperscalers (Microsoft Azure, AWS) and ideally major SaaS solutions (Salesforce and Oracle HR & Finance).
- IT related qualification (MCP/Comp TIA/AWS/Azure).
- Website Portal experience – Rackspace, ORDS, OKTA, Postman, AWS Cloudwatch/Secrets/ECS.
- Knowledge of Certification and related security standards.
- Scripting skills, with technology such as Powershell.
- Strong SQL and Oracle DB skills.
Essential:
- Experience of ‘modern’ IT delivery and engineering practices, i.e. Platform and Product based organisations – ideally having experience of transitioning to this model from more traditional ways of working.
- Installing/troubleshooting windows operating systems, deploying/packaging applications.
- Installing/troubleshooting and supporting a wide range of systems and applications.
- Previous application support or 2nd/3rd Line IT support experience essential preferably within a large multi-site environment.
Desirable:
- Experience with automation and self-service deployment of secure & scalable solutions.
- Risk management - understanding of the delivery risks faced by IT delivery and the controls in place to manage & mitigate these risks.
- Experience of key automation and other ‘enabling’ tooling, including but not limited to Infrastructure as Code (Terraform, CDK), Observability (Dynatrace, Splunk) and DevSecOps toolchain (Atlassian Jira & Confluence, Github Enterprise, Artifactory).
Inclusion & Diversity: We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you. If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at the earliest opportunity.
Lead Application Support Manager employer: 107632 Capital Markets Operations
At 107632 Capital Markets Operations in Edinburgh, we pride ourselves on being an exceptional employer that values customer-centric leadership and innovation in the financial services sector. Our collaborative work culture fosters professional growth, offering extensive training and development opportunities, alongside a competitive salary and generous benefits package, including private medical cover and 38 days of annual leave. Join us to make a meaningful impact on customer experiences while enjoying a rewarding career in a vibrant city.
Contact Details:
107632 Capital Markets Operations Recruitment Team
