At a Glance
- Tasks: Lead the customer journey in pensions, ensuring top-notch service delivery.
- Company: Standard Life, a leader in financial services with a focus on customer experience.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on innovation and customer satisfaction.
- Why this job: Shape customer experiences and drive improvements in a dynamic industry.
- Qualifications: Experience in customer experience leadership and strong communication skills.
The predicted salary is between 63000 - 77000 £ per year.
Standard Life are recruiting a Head of Customer Experience – PRT Operations to lead the end-to-end customer journey across BPA and Retirement Solutions, ensuring high-quality, well-governed service delivery. The role requires steering customer-centric strategies, engaging with Trustees and external partners, and driving continuous improvement.
The role oversees Customer Outcomes, complaints, member communications and proposition development, partnering with Operations, Tech and TPAs to align.
Chief Customer Experience Leader — Pensions employer: 107632 Capital Markets Operations
Standard Life is an exceptional employer that prioritises flexibility and employee well-being, offering a comprehensive benefits package including generous annual leave, private medical cover, and opportunities for career breaks. With a strong commitment to personal and professional growth, our inclusive work culture encourages curiosity and accountability, making it an ideal environment for those looking to make a meaningful impact in the financial services sector. Join us in Birmingham, London, Telford, or Edinburgh, where you can shape the future of customer engagement while enjoying a supportive and dynamic workplace.
Contact Details:
107632 Capital Markets Operations Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Chief Customer Experience Leader — Pensions
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 107632 Capital Markets Operations. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 107632 Capital Markets Operations before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Chief Customer Experience Leader — Pensions
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 107632 Capital Markets Operations:Your cover letter is your chance to shine! Tell us why you want to work at 107632 Capital Markets Operations specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 107632 Capital Markets Operations!
How to prepare for a job interview at 107632 Capital Markets Operations
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
